Customer Service Representative

Join THE RITESCREEN COMPANY LLC as a Customer Service Representative supporting our Manufacturing operations in the Customer Service & Support department. In this role, you'll serve as the primary contact for OEM, distributor, and dealer accounts across North America, handling orders, tracking shipments, and resolving issues with accuracy and urgency. You'll collaborate closely with plant, production, and logistics teams to ensure on time delivery and high service levels.

Ideal candidates bring strong communication skills, ERP/data entry experience, and a commitment to safety, quality, and continuous improvement in a fast-paced environment.

Responsibilities

• Serve as primary contact for OEM, distributor, and dealer customers via phone and email
• Enter, review, and maintain customer orders accurately in ERP/CRM systems
• Provide order status updates, shipment tracking, and issue resolution in a timely manner
• Coordinate with production, scheduling, and logistics teams to meet delivery commitments
• Investigate and resolve product, delivery, and billing inquiries or complaints
• Maintain detailed, accurate customer records and documentation
• Support quoting, pricing, and product information requests for screen products and components
• Identify and escalate recurring issues or process gaps to supervisors for improvement
• Follow company safety, quality, and compliance procedures in all activities
• Contribute to a collaborative, customer-focused culture within the Customer Service & Support team

Required Skills

• Customer service (phone and email)
• Order entry and management
• ERP/CRM systems (e.g., SAP, Oracle, or similar)
• Data entry accuracy and attention to detail
• Basic MS Office (Outlook, Excel, Word)
• B2
• B account support
• Logistics/shipment tracking
• Problem solving and conflict resolution
• Manufacturing or distribution familiarity
• Written and verbal communication