Dispatcher - Shift

Job in East Fogelsville, Lehigh County, Pennsylvania, USA

Listing for: PPL Corporation

Full Time position
Listed on 2026-08-21

Job specializations:

Customer Service/HelpDesk
Emergency Crisis Mgmt / Disaster Relief, Call Center / Support, Customer Service Rep

Salary/Wage Range or Industry Benchmark: 65000 - 85000 USD Yearly USD 65000.00 85000.00 YEAR

Location: East Fogelsville

Overview

Dispatcher-Shift will work in conjunction with System Operators and appropriate supervisors in contacting, directing, and dispatching personnel to respond to service problems and emergencies. This is NOT A REMOTE POSITION. Successful candidates must report to PPL’s Command Center located in Allentown, PA for every shift. The schedule for this position is a rotating shift and the successful candidates must be available to work nights, weekends and holidays.

There is a 30 mile residency requirement for this role. This is a union position and successful candidates will be members of IBEW Local 1600.

Responsibilities

Direct and dispatch work crews to appropriate locations according to customer requests, specifications, or needs.

Coordinate activities with Distribution and Transmission system operators to ensure the safe and effective use of resources.

Inform Distribution and Transmission system operators of critical information to ensure the most effective and safe response to customers.

Interact with PPL and contractor crews performing work and restoration on the PPL system in a professional manner.

Interact with the 911 centers in a professional manner and ensure all required information is transmitted between the parties to allow PPL and emergency personnel to respond to emergencies in the most efficient and safest way possible.

Receive and handle calls during emergency conditions and service interruptions.

Perform in a courteous and professional manner while satisfying customer inquiries and complaints, both verbal and written.

Promote high standards of customer and public relations.

Call out, direct and dispatch personnel, secure assistance or request help from other departments as necessary.

Monitor personnel and/or equipment locations and utilization in order to ensure the most effective use of resources.

Perform administrative functions.

Perform such other related duties as assigned or as necessary.

Respond to call-outs as required by company policies and procedures.

Minimum Entry Requirements

Basic understanding of electrical distribution system.

Ability to obtain NERC/CIP PSP clearance.

Successful completion of the CRITICALL test.

Preferred Qualifications

Experience in dispatching work via electronic systems.

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