Specialist, Client Operations Representative

Job Description

We're seeking a future team member for the role of Specialist, Client Operations Representative to join our Client Operations & Reporting team. This role is located in Berwyn, Pennsylvania.

• Provide comprehensive client service by managing complex client inquiries and issues, ensuring resolutions are timely and in line with client expectations.
• Coordinate and oversee operational processes related to client transactions and reporting, ensuring accuracy and efficiency.
• Collaborate with internal teams to enhance service delivery and operational processes, demonstrating expertise in client operations.
• Maintain up-to-date knowledge of industry regulations and organizational policies to ensure compliance in all client interactions and processes.

• Bachelor's degree in Business, Finance, or a related field preferred.
• 0-3 years of experience.
• Strong analytical and problem‑solving skills to manage and resolve client issues effectively.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Ability to work collaboratively across teams to drive operational efficiency and enhance client service delivery.

BNY offers highly competitive compensation, benefits, and wellbeing programs, including paid leave, a 401(k) plan, medical, dental, vision, and basic life insurance for employees and eligible dependents.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employment is at‑will, and the company reserves the right to modify compensation and benefits as circumstances change.