Customer Service Representative

Job Description

We are looking to grow, are you?

Tri-County Insurance Associates in Valley View, Pa is looking to add a goal-oriented customer service representative to join our insurance sales team. This individual well be a self-driven, detail oriented person who is looking for a career and not just a job. As our customer sales representative, you will be expected to ensure continuing care to our large book of current clients.

We need an individual that is very personable and who is passionate about helping our agency grow to new heights in our laid-back and team oriented atmosphere. We offer flexible scheduling and more paid holiday time than most other agents to help create a healthy work/life balance and to give you the tools you need to grow your career with our agency.

This customer service representative position could lead to our office manager position with the appropriate person and required passing of the Pennsylvania state insurance licensing examinations.

• Paid Time Off (PTO)
• Health Insurance
• Tuition Reimbursement
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Develop and maintain client relationships

Submit all policy payments and do our end of day bank reconciliation

Send nonpayment cancellation notices to clients and follow up with phone calls at appropriate time.

Company mail including scanning all documents to our agency management system.

Update and maintain our insurance management system.

Send out birthday and sympathy cards to our clients when needed

Answer all incoming calls and direct to appropriate personnel.

Other light clerical duties as needed.

2-4 years experience working in an office or other professional setting.

Dependable and reliable

Excellent customer service and interpersonal communication skills

Excellent phone and computer skills

A goal oriented and self driven individual