Home Improvement Appointment Coordinator

Home Genius Exteriors is seeking a proactive and organized Home Improvement Appointment Coordinator to join our dedicated team. In this role, you will be pivotal in supporting our mission to provide best-in-class exterior home improvement services, such as roofing and siding, by coordinating appointments and enhancing our client interaction processes. This role requires strong communicational skills, attention to detail, and a deep commitment to customer satisfaction, ensuring that client engagements begin positively and efficiently.

Responsibilities

• Schedule, confirm, and reschedule customer appointments through various communication channels.
• Act as the first point of contact for customer queries, providing detailed information about our services.
• Maintain a detailed calendar to monitor ongoing appointments and availability.
• Communicate customer feedback to sales and technical teams to improve service delivery.
• Ensure the efficient handling of client communications and manage logistics for in-home visits.
• Monitor and report on appointment activities and outcomes to enhance operational improvements.
• Collaborate with sales and project management teams to ensure seamless service execution.

Required Skills

• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Proficiency in CRM software and MS Office
• Ability to handle multiple tasks while maintaining attention to detail
• Strong interpersonal skills with a client-focused approach