Part-Time Member Service Representative

Position:Part-Time Member Service Representative

Location: 984 Second Street Pike

Job :1060

# of Openings:1

Job Title: Member Service Representative

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team.

Flexibility & Balance:We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
Opportunities to Grow:From day one, we invest in your career with training, development, and room to advance.
Benefits That Matter:Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.
A Chance to Give Back:Be part of something bigger by helping our members and communities achieve their goals.

As a
Member Service Representative
, you’ll play a vital role in our members' financial journeys:

• Provide exceptional customer service:Assist members with their financial needs and answer inquiries about products and services.
• Process transactions accurately:Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Cross-sell products and services:Educate members on Trumark’s offerings and recommend solutions that meet their financial goals.
• Resolve member issues:Address concerns and find effective resolutions in a timely and professional manner.
• Maintain operational excellence:Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

Education:High school diploma or GED required; associate degree in business or a related field preferred.
Experience:1+ years of experience in customer service, retail, or banking preferred.
Skills:Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem-solving mindset are essential.
Availability:Flexible hours, including evenings and Saturdays, may be required.

• Application Review:We’ll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening:If selected, you’ll participate in a brief call to discuss your skills and experience.
• Interview:Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision:After interviews, we’ll notify you of the outcome and next steps.

We strive to keep you informed throughout the process and appreciate your time and effort!