Customer Support Representative French​/English

Bilingual Customer Support Representative

This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

Responsibilities include:

• Providing professional and efficient support to French-speaking customers across multiple channels
• Acting as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience
• Providing exceptional customer support to French-speaking customers via phone, email, and chat
• Handling customer inquiries, complaints, and requests in a professional and timely manner
• Accurately capturing and updating customer information in internal systems and CRM platforms
• Troubleshooting and resolving customer issues while maintaining high service standards
• Escalating complex issues to the appropriate internal teams when necessary
• Maintaining detailed and accurate records of all customer interactions
• Meeting or exceeding individual and team performance targets, including quality, productivity, and customer satisfaction metrics
• Following company policies, procedures, and compliance guidelines
• Collaborating with team members and other departments to ensure seamless customer support