Customer Service Representative

JDK Management Company is seeking a Customer Service Representative to support guests, residents, and partners across our hospitality, senior living, restaurant, and other businesses. In this role, you will respond to phone, email, and online inquiries, resolve issues, and document each interaction in our systems. You'll collaborate with operations and corporate teams to research questions, escalate complex concerns, and ensure timely, accurate resolutions.

This position is ideal for service-focused professionals who value a family-oriented culture, teamwork, and opportunities to grow within a diversified organization.

Responsibilities

• Serve as primary contact for customers across JDK's portfolio, handling inquiries by phone, email, and online systems
• Resolve customer issues promptly while maintaining a professional, service-focused attitude
• Document interactions, feedback, and resolutions in CRM and internal tracking tools
• Collaborate with operations, finance, and other teams to research and resolve complex service concerns
• Educate customers on company services, policies, and processes to ensure clarity and satisfaction
• Escalate urgent or unresolved issues according to established procedures and service standards
• Support continuous improvement by identifying trends and suggesting process enhancements
• Uphold JDK's values of integrity, accountability, and respect in all customer interactions

Required Skills

• Customer support
• Call handling
• CRM software
• Data entry
• Issue resolution
• Email and phone communication
• Documentation and recordkeeping
• Time management
• Basic Microsoft Office skills
• Conflict de-escalation