Customer Master Representative Customer Master Representative

Customer Master Representative

Join a global leader in workforce solutions – Net2

Source Inc. We're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Location:

Malvern, PA 19355

Duration: 3+ months (potential of extension)

Shift: M-F 8AM - 5PM

Pay Rate: $21/hr - $25/hr on W2

Job Description:

This position is responsible for the timely creation of new customer accounts, changing existing customer accounts, and communicating these additions and changes to the appropriate stakeholders of the customer. This role will require completing these tasks accurately, and within the agreed upon service level agreement (SLA) timeframe. The SLA is the foundation of the services provided by the Customer Master team, and this role is required to ensure that all aspects of the SLA are adhered to.

Additional responsibilities for the role are completing or assisting in the reporting requirements of the Customer Master Data team, and supporting special projects for the Customer Master group. This position requires an understanding of SAP or other ERP platforms, and an ability to learn the transactions related to the customer master function and correlated reports. Additionally, utilize MS Outlook, MS Excel, and MS Word.

Strong organizational skills are a must. This position requires detail orientation, as accuracy is a crucial requisite of the Customer Master function.

Essential functions:

• Customer Master – Customer setup and changes within the SAP environment, accurately and timely, based on agreed upon SLA. Communicating completions and rejections via group mailbox in MS Outlook.
• Responsible for daily reporting and review of new account setups, to ensure that all mandatory fields have been populated
• The ability to effectively communicate, to all stakeholders.
• SAP acumen to complete all tasks related to the Customer Master function, reporting, and special projects.
• Tracking and reporting statistics via MS Outlook and MS Excel.
• Special Project Support – Various requests are received that aren't specific to a customer, but rather have a wider scope, such as output records, and general data fields, which are not included in our normal SLA timing requirements.

Qualifications:

• High School Diploma – Required
• Bachelors – Preferred
• Previous experience working with data and data management.
• Excel skills - Nice to have