Customer Service Representative

• Answer incoming phone calls and respond to customer inquiries professionally and efficiently
• Enter, process, and manage customer orders accurately
• Educate customers on products, pricing, and website functionality
• Recommend products based on customer needs and order requirements
• Coordinate and negotiate ship dates with production capabilities
• Track shipments and proactively communicate order status updates
• Price items accurately and resolve discrepancies
• Expedite orders when required and follow through to completion
• Address and resolve customer issues in a timely, solution-focused manner
• Maintain strong product knowledge to support customer decisions and satisfaction

• Positive, enthusiastic attitude with a strong customer-first mindset
• Pride in personal performance and accountability for work quality
• Associate or Bachelor’s degree in Business, Communications, or Marketing a plus
• Prior customer service experience strongly preferred
• Strong data entry skills
• Proficiency with MS Office applications, including Excel and Word
• Comfortable navigating internet-based systems and tools
• Strong work ethic with the ability to manage multiple tasks efficiently
• Reliable attendance and commitment to an onsite office schedule

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and order management. Proficient in data entry and familiar with MS Office applications to support customer inquiries and order processing.

• Customer Service Experience
• Data Entry Skills
• MS Office Proficiency
• Order Management
• Product Knowledge

• Data Entry
• Order Processing
• Product Recommendation
• Shipment Tracking
• Issue Resolution

• Positive Attitude
• Strong Work Ethic
• Accountability
• Enthusiasm
• Multi-tasking

• Associate Degree
• Bachelor’s Degree

• Customer Inquiries
• Order Management
• Pricing
• Customer Satisfaction
• Communication

• MS Office
• Excel
• Word
• Internet-based Systems