Inside Sales Customer Support Specialist
Job in
Wolfsburg, Bedford County, Pennsylvania, USA
Listed on 2026-09-14
Listing for:
ROCKLAND MANUFACTURING
Full Time
position Listed on 2026-09-14
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Description
WHO WE ARE:Rockland Manufacturing is a family-owned business with facilities located in Bedford, PA and Seguin, TX. We manufacture over 200 of the highest-quality custom attachments for heavy equipment made in the USA!
WHAT YOU'LL BE DOING:Support Account Managers and Customers by:
- Generating quotes for standard and custom Rockland products
- Providing world-class customer service to Rockland customers and teammates
- Coordinating communication between customers, account managers, and other internal staff to maintain a high level of customer satisfaction
- Collaborating with engineering to provide customer design specifications
- Collecting machine and product information from customers
- Creating and processing sales orders for Rockland products
- Documenting and identifying customer concerns and trends
- Providing follow‑up support to Rockland customers
- Entering and maintaining customer data in CRM system
- Excellent oral and written communication skills
- Time management, planning, and organizational skills
- Ability to adapt and be flexible with changing priorities
- Proficiency in MS Office Suite or related software
- High School Diploma or Equivalent
- Two year’s experience in a customer service, product support, or sales role
- ERP Experience
- Desire to learn
We offer a comprehensive benefits package for all our full time Rocklanders, which includes:
- Medical, Dental, and Vision Coverage
- Paid Time Off and Paid Holidays
- 401k
- Life and Disability Coverage
- Gainsharing Bonus Program
- Generous Tuition Reimbursement
Rockland participates in EVerify and is an Equal Opportunity Employer (EOE)
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