Service and Parts Advisor; Wheatland, PA)

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Regular Full-Time Eau Claire, PA, US

2 days ago Requisition

NOW HIRING:
Service and Parts Advisor - Wheatland, PA

At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty‑eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location: Eau Claire, PA (works onsite in Wheatland, PA)
Position Type: Full-Time Schedule: Monday through Friday, 7:00 AM to 3:30 PM

WHAT YOU’LL DO

SUMMARY

The primary function of the Service & Parts Advisor is to support customers and shop operations by coordinating service repair orders and providing parts counter support in a timely, professional, and efficient manner.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Greet service and parts customers and provides a high level of service to internal and external customers.
• Answer telephone calls for service and parts, assisting customers with inquiries, price quotes, repair status, and other information.
• Listen to customers’ description of vehicle problems to determine possible solutions and work procedures.
• Writes repair orders, communicates customer complaints clearly, estimates repair costs as required, and sells needed work.
• Advise customers of the expected time the unit will be in the shop and promptly communicate any delays.
• Obtain customer authorization for work above and beyond the original scope prior to beginning additional repairs.
• Open and close repair orders as needed and provide clear and concise information to technicians regarding the customers’ complaints and requested work.
• Provide verbal instruction to technicians when applicable and reviews repairs performed to be prepared to discuss completed work with the customer in detail.
• Schedule future service appointments when requested, provided the work will not overtax available technician capacity.
• Ensure a clear understanding of the customer’s financial responsibility for the repair order and the portion of the repair the customer is expected to cover.
• Maintain satisfactory customer relations through courteous, timely, and fair handling of customer concerns and refers unresolved issues to the appropriate manager when necessary.
• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements and specials and ensure customers are exposed to the full product line when appropriate.
• Pull and fill parts orders from stock and sets up orders for Service or customer pick-up.
• Notify the Parts & Service Manager and Inventory Control of out-of-stock parts or shop materials requiring immediate attention.
• Notify Service when special-order parts have been received and follows up on back-ordered parts.
• Verify will‑call and back‑order files and processes vendor returns or restocks items that are no longer required or have not been picked up.
• Assist outside sales representatives with orders when needed and solicit assigned accounts by phone as directed.
• Ensure all internal parts requests are billed to the appropriate service repair order.
• Pull and process company inter‑branch parts requests.
• Administer warranty and policy…