Client Support Representative

Client Support Representative

Gap, PA

• Purpose-Driven Work: Help families and individuals use technology in ways that support their values and make a meaningful difference in their daily lives.
• Direct Customer Impact: Work one-on-one with customers, solve real problems, and see how your support makes a difference.
• Opportunity to Make Your Mark: Become part of a growing company where your ideas, contributions, and customer relationships can have a direct impact on our future.
• Variety in Your Day: Balance customer service, technical support, sales conversations, and onboarding instead of doing the same task all day.
• Flexibility That Matters: Join a company that values family time and works with team members to accommodate their needs.

At Tru North Solutions, we develop technology solutions that help families, individuals, churches, and businesses use technology in ways that align with their values. We're a growing Lancaster County company committed to integrity, service, and living out our Christian values in how we serve our customers and community. We're building a team of people who share our mission and want their work to have a meaningful purpose.

• Respond to customer phone calls and emails, providing timely, professional support and a helpful first point of contact.
• Guide customers through initial sales conversations, handle straightforward sales, and connect more complex opportunities with management.
• Troubleshoot filtering questions, software settings, and common technical issues to help customers get the most from their services.
• Coordinate more complex technical concerns by creating support tickets and connecting customers with the appropriate technical resources.
• Onboard new customers by entering accurate account information and assisting with phone setup, software installation, and SIM card configuration.
• Follow up with sales leads and prospective customers to answer questions and help move conversations forward.
• Maintain customer records and marketing email lists so information stays accurate, organized, and up to date.
• Support our growing team with additional customer-focused and administrative tasks as needed.

• Experienced: 5 years of customer service, inside sales, or other customer-facing experience and a genuine desire to help people.
• Tech-Savvy: Feel comfortable working with computers, learning new software quickly, and helping customers navigate technology with confidence.
• Communicative: Communicate clearly, professionally, and patiently with customers by phone and email, even when working through questions or technical concerns.
• Reliable: Manage your responsibilities independently, stay on top of customer follow-up, and maintain accurate information and records.
• Adaptable: Experience with CRM or customer management systems, basic technical troubleshooting, mobile device setup, phone systems, or bookkeeping is a plus.
• Values-Aligned: Share our commitment to Christian values and represent our faith-based mission with integrity and genuine care for the customers and community we serve.

• Pay Range: $25-$30/hour
• Health Insurance Options
• Paid Time Off
• Paid Holidays
• Flexible Full-Time or Part-Time Hours (at least 24 hours per week)
• Cell Phone and Laptop Provided

• 5 years of customer service, inside sales, or other customer-facing experience
• Experience with computers and learning new software
• Experience with CRM systems