Customer Service Representative

At GEODIS
, we don't just move products. We keep businesses running, communities connected, and the world’s leading brands moving forward. As a global third-party logistics leader, we’re driven by one purpose: A Better Way to Deliver
. Whether you’re just starting your career or looking for your next opportunity,
GEODIS offers the tools, support, and career paths to help you go further.

• Interacts with customers by phone, email, or in person and receives orders or changes in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
• Assures proper invoicing of accounts by verifying computer generated invoices.
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files.
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
• Works with management regarding product routing for customers
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.

• Minimum 6 months related experience and/or training
• Experience with AS400 operating systems and warehouse management systems preferred.
• PC literate with experience with Microsoft Outlook, Word, and Excel
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Deliver Bigger Rewards Competitive pay, with bonus opportunities available for select positions.
• Deliver a Schedule That Fits Your Life Full-time, part-time, seasonal, day, night, weekend, and flexible opportunities available at many locations.*
• Deliver Your Pay, Your Way Get access to your earned wages before payday with on-demand pay options.
• Deliver Better Benefits Free telemedicine beginning on Day One, plus affordable medical, dental, and vision coverage after a short waiting period.*
• Deliver More Time for What Matters Paid holidays, paid time off, short-term disability, parental leave, and other benefits designed to support life beyond work.*
• Deliver with Confidence Your safety comes first. We are committed to maintaining clean, safe, and well-organized workplaces where every teammate can succeed.
• Deliver Your Ideas Your feedback matters. We continuously invest in improving the teammate experience by listening and taking action.
• Deliver Your Career Forward From warehouse operations to leadership roles, your next opportunity could be closer than you think. Approximately 10% of our warehouse teammates earn promotions each year, because we believe in developing talent from within.
• Deliver Support When It s Needed Most The GEODIS…