Customer Service & Inside Sales Representative

Customer Service Representatives (Inside Sales)

Job Description Required

Education:

High School Diploma or equivalent

Required Qualifications:

Good customer service and communication skills Reliable, organized, detail-oriented, and focused Industry and sales experience Moderate computer skills, including internal and external communication via email Work experience with Microsoft Office Proficiency in Microsoft Excel Ability to multitask and manage time effectively Knowledge of supply chain systems

Preferred Qualifications:

Knowledge of industrial products

Job Summary:

Customer Service Representatives (Inside Sales) professionally represent the Company to customers by providing the knowledge and skills needed to identify and supply the appropriate products or services while maintaining a high level of customer service and technical support

Key Responsibilities:

Respond to customer inquiries, provide quotes, and take customer orders Order and source products Negotiate sale and purchase prices Proactively generate sales and promote Company products Expedite backorders Assist with pulling inventory and preparing shipments Assist with customer returns Interact with customers and suppliers to obtain and fulfill orders correctly Troubleshoot customer concerns

Competencies:

Microsoft Word Microsoft Excel Microsoft Outlook Achievement Orientation Persuasiveness Initiative Interpersonal Skills Time Management Planning and Organizing Skills Judgment

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**