Head of User Experience

Head of User Experience

SEI is seeking a Head of User Experience, a senior leadership role within our global product organization. As the champion of user‑centered thinking across all SEI businesses, you will define, elevate, and unify the end‑to‑end experience strategy for our clients, advisors, enterprises, and internal users.

• Champion human‑centered design principles across all SEI product lines by identifying and prioritizing user needs, conducting deep user research, and translating insights into actionable requirements.
• Establish consistent UX standards, frameworks, and best practices to be used across teams and business units.
• Lead, mentor, and inspire SEI’s community of UX/UI designers, researchers, and content strategists, creating a collaborative, high‑performing, and forward‑thinking environment.
• Build and scale an enterprise design organization that promotes shared methodologies, reusable design systems, and cohesive cross‑platform experiences.
• Partner closely with executive leaders, product managers, engineers, strategy, and business owners to align experience goals with broader product and business strategies, influencing prioritization, roadmaps, and investment decisions.
• Drive design thinking processes across the enterprise, encouraging experimentation, rapid prototyping, usability testing, and iterative learning.
• Own and refine the enterprise‑wide information architecture and design systems to ensure intuitive, scalable, and repeatable user experiences.
• Analyze and benchmark competitor experiences within financial services and adjacent industries, guiding product‑market fit across SEI’s platforms.
• Oversee enterprise usability testing programs, synthesizing findings into actionable recommendations and design improvements, fostering a data‑driven culture that measures outcomes and experience performance through defined KPIs and continuous learning loops.

• BA/BS in a related field or equivalent combination of education and experience.
• 8+ years leading large‑scale digital experience initiatives, spanning multiple product lines or divisions.
• Experience with in financial services, including RIA, broker‑dealer, or asset management ecosystems (preferred).
• Proven ability to lead complex, multi‑stakeholder initiatives and drive measurable business outcomes.
• Demonstrated experience leading UX transformation across distributed or siloed teams.
• Deep knowledge of human‑centered design methods and proficiency with UX tools such as Figma, JIRA, Miro, and Adobe XD.
• Exceptional communication, storytelling, and presentation skills, including the ability to influence senior leadership.

• Strategic thinker with strong judgment and a data‑led mindset.
• Positive attitude, intellectual curiosity, and a passion for continuous improvement.
• Comfort challenging assumptions and advocating for change.
• Strong cultural alignment and ability to foster an inclusive, innovative environment.

• Competitive compensation and comprehensive benefits package.
• Healthcare (medical, dental, vision, prescription, wellness, EAP, FSA).
• Life and disability insurance.
• 401(k) plan with company match.
• Education assistance and tuition reimbursement.
• Paid parental leave and backup childcare arrangements.
• Paid volunteer days and flexible PTO.
• Employee networks and inclusive workplace resources.

SEI is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.