Program Advisor

Job Description

The Program Advisor is responsible for advising and preparing students to study abroad with Arcadia Abroad. The Program Advisor will engage and empower students as they advise them on academically appropriate programs and prepare them for a high quality study abroad experience.

The Program Advisor will manage the application process and administrative deadlines for students throughout the application process and guide students through pre and post acceptance applications for host institutions, housing and visas, and they will deliver programming and orientations to prepare, excite and engage students prior to departure.

The Program Advisor will also work closely with parents, home school advisors, and colleagues in The College domestically and abroad to deliver the best engagement, support and administration of programs within their portfolio.

Location: Glenside

Student Engagement (Advising, Retention & Preparation) (40%):

• Advise and excite students preparing to study abroad on academically appropriate programs within their program portfolio and support them in completing their applications
• Advise students on a wide range of topics related to their successful time abroad including but not limited to student wellness, engagement opportunities abroad, credits, grades, finances, special needs, housing, travel and visas
• Work with home school advisors to discuss and resolve curricular issues for students
• Correspond with students and parents regarding problems or concerns before, during and after program participation. Elevate any serious issues to their supervisor for resolution
• Develop an understanding of cultural context and country knowledge for their portfolio to ensure exceptional advising to students, advisors and parents
• Maintain a general knowledge‑base regarding all programs administered by The College. Assist with the management of assigned and additional programs when necessary in order to assure the satisfactory completion of the work of The College

Program Administration (40%):

• Maintain accurate and up to date knowledge of individual program application requirements within their portfolio. Ensure this information is accurately represented to students, advisors and others
• Manage the application processes and administrative deadlines for students applying for study abroad including conferring acceptance, coordinating submissions, and determining rejection or diversion for assigned programs
• Liaise with U.S. university partners and campus advisors to ensure applicants are completing any process required by their home institution to obtain institutional approval
• Collaborate with overseas partner institutions and overseas centers to advance application processes and to coordinate the submission of individual applications based on the requirements of the partner institution
• Ensure that the program and country‑specific information available from The College is current and accurate. Assist with the preparation of website, publication materials, student portal, program catalogs, form letters and other standardized materials, tailoring them to individual programs as necessary. Monitor partner university websites for new information and ensure accuracy of The College's website and publications

Programming and Outreach (10%):

• Deliver engaging, fun pre‑departure virtual orientations for students each term. Collaborate with colleagues throughout The College to deliver accurate pre‑departure information such as appropriate policies, procedures, participation and travel requirements in engaging ways
• Promote exciting courses, co‑ and extracurricular events, and other experiences to excite and empower the student as they prepare for their experience
• Participate in TCGS‑hosted on‑ and off‑campus events, as well as pre‑departure orientations and informational sessions held at Arcadia University or U.S. partner institutions
• Participate in recruitment initiatives and study abroad fair coverage in conjunction with Institutional Engagement staff
• Collaborate with The College of Global Studies staff to develop and maintain exciting student campaigns and other promotional materials

University…