Admissions Manager

Admissions Manager

The Admissions Manager plays a key role in leading and delivering a high-quality admissions experience at The Metropolitan School of Panama. Reporting to the Director of Admissions and Marketing, the role is responsible for managing the day-to-day operations of the admissions function, ensuring a seamless and family-centered journey from initial enquiry through enrolment. The Admissions Manager leads a small team, drives best practices, and ensures that admissions processes are efficient, data-driven, and aligned with Nord Anglia Education standards.

The role also contributes to enrolment growth through strong relationship management, operational excellence, and collaboration with internal and external stakeholders.

Key Responsibilities:

• Admissions Operations and Team Leadership:
  Lead, manage, and support the Admissions team to deliver a high-quality service to prospective families. Act as a role model, ensuring consistent application of best practices and professional standards. Oversee enquiry management, visits, follow-up, and enrolment processes.
• Family Experience and Engagement:
  Serve as a key point of contact for prospective families throughout the admissions journey. Ensure a welcoming, professional, and personalized experience aligned with MET and Nord Anglia standards. Lead and coordinate campus visits, school tours, and orientation processes.
• Data Management and Reporting:
  Ensure accurate and timely recording of admissions data, including enquiries, visits, and enrolments. Monitor pipeline performance and conversion rates. Support the DAM to prepare regular reports to senior leadership to support decision making and strategic planning.
• Collaboration and Stakeholder Engagement:
  Work closely with the Director of Admissions and Marketing to align admissions strategies with enrolment targets. Collaborate with academic and administrative teams to ensure alignment with school capacity and priorities. Build and maintain relationships with relocation agents, corporate partners, and external organizations.
• Recruitment and School Promotion:
  Support and participate in recruitment events such as Open Days, fairs, and community initiatives. Contribute to outreach strategies that enhance the visibility and reputation of the school. Promote positive parent engagement and word-of-mouth referrals.
• Retention and Continuous Improvement:
  Support student retention initiatives, including surveys, follow-up, and reporting. Drive continuous improvement within the admissions function through data analysis and feedback. Ensure the team consistently delivers high standards of service and performance.
• Professional Practice and Nord Anglia Expectations:
  Promote and embody the Nord Anglia Education vision and values in all aspects of the role. Demonstrate professionalism, integrity, and accountability. Engage in continuous professional development and contribute to a culture of collaboration and growth.
• Safeguarding and Compliance:
  The Metropolitan School of Panama is committed to safeguarding and promoting the welfare of children. The post holder is required to adhere to all safeguarding policies and procedures, complete required training, and act in the best interest of students at all times. The role requires compliance with all school policies, including Health and Safety, Equal Opportunities, and professional conduct standards.

Professional Requirements:

• Bachelor's degree in Business, Marketing, Education, or a related field
• Experience in admissions, customer service, or a service-driven environment, preferably within an international school setting
• Strong interpersonal and cross-cultural communication skills
• Fluency in English and Spanish, both written and spoken
• Experience using CRM systems and managing data accurately
• Strong organizational skills, attention to detail, and ability to manage multiple priorities

Personal Attributes:

• Warm, personable, and customer-focused approach
• High level of integrity and professionalism
• Proactive, self-motivated, and adaptable
• Strong problem-solving and decision-making skills
• Ability to work under pressure while maintaining high service standards
• Genuine interest in education and working within a school community

Additional Expectations:

• Act as a positive ambassador for The Metropolitan School of Panama and Nord Anglia Education.
• Maintain confidentiality and professionalism at all times.
• Demonstrate flexibility, including availability for occasional evening and weekend events.
• Support the wider life of the school through active participation in events and initiatives.