Assistant Director, Student CARE & Support

Location: Linntown

Position Title:

Assistant Director, Student CARE & Support Position Type:

Full time Scheduled Weekly

Hours:

40

Categories:

Staff Exempt

Job Summary:

The Assistant Director, Student CARE & Support is a contributor to the Office of the Dean of Students at Bucknell University. The Assistant Director plays a vital role in providing a safe, consistent environment that is conducive to learning. The Assistant Director supports the University student Campus Assessment, Response & Evaluation (CARE) & Student Outreach & Support (SOS) programs by assisting students of concern, assessing potential risks to campus safety, and determining appropriate courses of action.

Working with staff, to understand the information gathered from multiple sources to develop a comprehensive understanding of each student situation, applying industry standards to guide assessment, follow-up, case management, and documentation. Maintains cases, in collaboration with appropriate departments, supports the development and implementation of crisis management and behavior support plans for high-risk situations. Facilitates effective, confidential communication among stakeholders, maintains accurate records of team actions and decisions, collaborates with external partners as needed, and plans and delivers training and outreach initiatives to promote awareness and support for addressing student concerns.

The Assistant Director will develop collaborative and effective relationships with faculty and campus colleagues to coordinate effective Intervention strategies and student support;
Support data collection;
Serve as a liaison, advocate and resource for students. This position does serve as a member of the student affairs director on call rotation, including some evenings and weekends

Job Duties:

The position is gift funded for an initial two-year term, with the possibility of renewal subject to the availability of funds and satisfactory performance.

Reporting Relationships:

This role reports to the Associate Dean of Students Work Setting/

Schedule:

On campus role

This is a full-time role (40 hours per week, 52 weeks per year)

What You Will Do:

Case Management:
Manage as assigned SOS & CARE caseload, including review of incoming reports, confirming and updating concern type, student outreach, implementation of intervention strategy, and advise students of campus resources and support. Attend the weekly case management meeting with the SOS Leads/CDs as requested by the Associate Director, Care & Support. Assist with weekly agenda for CARE & SOS meetings.

Academic Flexibility:
The position involves supporting Academic Flexibility Requests through collaborating with the Associate Dean, Health & Wellness. This includes requesting documentation, communicating with students to support review requests, consulting on the submitted information, supporting the request outcome and documenting all action.

Training & Professional Development:
In collaboration with the Associate Director, CARE & Support, provide training for student staff (RA, PA, JF, RF, etc.) in SOS and CARE processes, the resources available to them, and share opportunities for student staff members to engage with CARE & Support. Assist with training professional staff members as SOS Leads to provide support through SOS cases. Assist with the training and collaborate with staff to share resources offered through CARE & Support.

Assist with the development and updates to training materials including slide decks, click throughs, case flow documents and all associated print and digital forms and documents.

Outreach & Communication:
Serve as a resource for Student CARE & SOS, consult with a broad cross-section of institution and community stakeholders including, but not limited to faculty, Public Safety, Housing & Residential Life, Student Life and Title IX. Connect with reporters to confirm their report was received and support is being offered to student(s) of concern. Communicate with campus partners, faculty, staff, community members and students to share needed information, to advocate for students, and to build rapport with the campus community.

Data Management, Technology Optimization &…