Operations Center Analyst-Energy Systems; Weekend Shift x in Kennett

Operations Center Analyst
- Energy Systems

Your work shapes the world at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

About EPD Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands.

We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Role Definition EPD is looking for an Operations Center Analyst
- Energy Systems that will carry out and perform daily tasks relating to energy monitoring and energy management in the Tangent Operations Center. The analyst will monitor, control, and troubleshoot multiple client systems to ensure uptime and client satisfaction.

What You Will Do:

• Maintaining a pulse on the regional electric markets in real-time
• Monitoring asset status, troubleshooting hardware and software issues associated with customers' electrical assets and monitoring equipment.
• Addressing minor issues and resolving minor complaints. Ensuring all customer communication is clearly documented and customer SOPs/MOPs are followed with attention to detail.
• Answering inbound customer inquiries. Providing health analysis or troubleshooting of systems and assets and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Processing results from analysis of technical data
• Understand prime product or component health or status, if action is needed, and required next steps.

What You Have:

• Effective Communications:
  Basic understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving:
  Basic knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Ability to analyze and solve problems in a timely and efficient manner.
• Data Gathering & Analysis:
  Basic knowledge and understanding of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence:
  Basic knowledge and understanding of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

What You Will Get Our goal at Caterpillar is for you to have a rewarding career. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.

Summary Pay Range: $72,360.00 - $ Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation efits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.