Integration and Field Engineer Harmonic IRC

Description

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice and data to communications providers around the world. GL team participates in development, QA and support of several generations of such solutions.

The Cable

OS project is about developing the new software-based network equipment that provides access to Internet/IPTV/VoIP services with using powerful servers.

It is an innovative solution for Internet Service Providers that will allow to get rid of the existing HW equipment and to migrate to the cloud, saving customers the enormous expenses for the support of huge number of hardware network equipment. Currently there are no competitors to this project in the world and Customer offers the opportunity to be at the beginning of the rapid development of the product and the opportunity to take their place in a fast‑paced engineering team.

• Opportunity to work in team of domain professionals promoting high working standards.
• Experience in support of world leading Cable Operators and Multiple‑System Operators (MSOs) across the globe.
• Comprehensive training in areas of Digital Video, DOCSIS, Networking.
• Hands‑on experience in development, maintenance and support of modern embedded systems (Linux‑based).
• Work with cutting‑edge networking solutions employing latest NFV and SDN technologies.
• Work in multicultural development and support teams spread across continents.
• Visiting customers worldwide for troubleshooting complex technical support cases and performing system integration activities.

• Bachelor's in computer science, Electronic Engineering, Telecommunications or equivalent.
• Experience in IP network switching and routing protocols, TCP/IP stack is a "must".
• Experience in configuration and administration of Linux‑based servers is a "must".
• Ability to understand technical documentation including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.
• Problem solving, analytical and communications skills.
• Knowledge of HFC, DOCSIS, CMTS configuration and troubleshooting is a plus.
• Knowledge of FTTX is a plus.
• Experience in pre‑sales technical support, including product demonstrations and feasibility analysis, is highly preferred.
• Ability to develop and present technical solutions to customers and internal teams is highly preferred.

• Experience in configuration and administration of Linux‑based servers
• Ability to understand, communicate and clearly document customer issues
• Preferred understanding / knowledge of DOCSIS, DVB/ATSC, CMTS and BNG configuration and troubleshooting

• Work mode: remote mostly. The candidate needs to be ready to work in NAC time zones (PDT, MDT, EDT) as potential focus on NAC Customers/Accounts, but not limited.
• Occasional travel to custsomer Lab or deployment site(s) for integration testing or investogation purpose in EMEA and NAC, but not limited. It varies and could be up to 75%.
• Harmonic Corp office for training.

• Support activities for client lab integration, testing, qualifications, and field trials.
• Implement IP networking and ecosystem with Harmonic product to support Customer Use Cases.
• Communicate with marketing, engineering, and sales team about client expectations.
• Responsible for testing new software and hardware; report and track defects to engineering.
• Execute, and lead client field trials.
• Train clients on the operation and troubleshooting of the Harmonic product.
• Train field service team on the operations and troubleshooting of Harmonic porduct and any new features that are supported.
• Assist with deployments and technical support as needed.
• Assist with supporting customers in conjunction with Harmonic's Technical Assistance Centre (TAC), as required.
• Investigate, diagnose and resolve Customer issues on‑site in a timely manner and if needed elevate problems for assistance.
• Resolving equipment performance related issues within Harmonic equipment and in conjunction with Harmonic application partners, utilizing Harmonic's technical issue logging/escalation systems as appropriate.
• Develop detailed customer installation and…