Systems Engineer II

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at Aqua? We have an exciting opportunity for a Systems Engineer II who will be reporting to the Enterprise Systems Manager.

This role will provide leadership, planning, design, implementation, maintenance, and support of Aqua's M365, Windows Server/Desktop, VMware, Citrix, and storage technologies. The Systems Engineer II will also provide technology design, administration, and support solutions for Active Directory, Group Policy Management, DNS, DHCP, identity management (ADFS), and PKI infrastructure for servers and desktops.

• Partner with Aqua's Project Management Office (PMO) to lead the design and implementation of technology solutions related M365, MS Active Directory, VMware, Citrix, and end-user solutions.
• Provide the appropriate design, build, support, and maintenance of Windows Server, virtualization, and desktop operating systems. Work with the Service Desk to manage the up‑time and operations of these systems.
• Serve as a technology subject matter expert on key technology trends leading to innovative solutions that meet corporate initiatives.
• Deliver strategic oversight and planning for M365 systems, and desktop to ensure technology components are properly designed in alignment with enterprise strategies.
• Provide daily administration and support of customer information systems on Windows, VMware, Citrix, and Red Hat platforms including security, system patches, upgrades, configuration changes and the maintenance of production and test configurations.
• Create and maintain comprehensive documentation. Provide required documentation for operational handover to Service Desk from design, build, and execute phases of projects.
• Follow security design and operational best practices to ensure the corporate network and entire infrastructure is operated and maintained in a secure environment -- monitor both internal compliance and external threats.
• Provide capacity planning for the effective use of current systems and plan for growth of the corporation. Support the company's plans for system consolidation and standardization.
• Participate in disaster recovery planning, testing and execution of the disaster plan when warranted in a real time/life situation and by way of annual testing.
• Facilitate the implementation of appropriate change management procedures following formal and informal processes when implementing production system changes.
• Serve as escalation point for Service Desk team to ensure incident response and request fulfillment related to mobile and desktop devices are managed to meet defined SLT's and SLA's.
• Assists with other tasks or projects as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

• Bachelor's in Information Technology or Computer Science
• At least 7 years of engineering and design experience with Microsoft technologies
• Experience with M365, Windows Server, Windows 10, MS SCCM, and Active Directory required
• Automation and Power Shell scripting experience preferred
• Current Microsoft MCSE preferred