Telecom Client Support Analyst

Overview

Our Telecom Client Support (TCS) team actively engages with our trading floors and interfaces directly with end users to provide top quality administration of both trading and non-trading telecommunications equipment across our US locations.

In this role, you will be responsible for monitoring, maintaining and supporting thousands of office phones, IPC turrets, audio conferencing, voicemail and voice recording systems. Our fast-paced environment will challenge you to identify, investigate and resolve user and system problems with minimal impact on business and trading activities.

• Troubleshooting, account creation and management, installation and configuration, and provisioning of telecommunications client equipment and circuit connectivity
• Participation in the planning, testing and implementation of projects such as technology upgrades, moves and facilities sponsored exercises
• Collaborating with various technology teams and external vendors to deliver the highest level of efficiency for voice services
• 3+ years of experience working in a telecom support or similar role required
• Experience with VoIP, Unified Communications, SIP, Cisco, Arista switches and patching
• Experience working with Windows 11/Server 2016 (or higher), file systems and system hardware required
• Experience supporting at least one of the following telecommunications platforms/technologies: IPC Turrets (strongly preferred), NICE Voice Recording, Cisco UCS, Cloud9
• Experience coordinating, troubleshooting with external vendors such as Verizon, AT&T, Lumen, Zoom, Microsoft, Cloud9
• Scripting with Python, Power Shell or similar language a plus
• Knowledge of financial markets and products a plus
• Bachelors degree in Information Technology, or a related discipline, preferred
• Ability to effectively and responsibly use AI in daily workflows

Visa sponsorship for work authorization is not available for this position now or in the future.