Senior Engineer , Customer Support

Position: Senior Engineer I, Customer Support
Location: Fort Washington

Category:
Customer Service / Support - Field Support

Job Schedule:

Indirect Labor (IDL)

Posted Date: T23:55:43+00:00

Job Shift:

Contract Duration (In Months):
Indefinite

The candidate will present K&S technically and professionally to ensure that K&S equipment is installed, maintained and repaired, aiming at customers' satisfaction through reliability and proactive on-site support.

* Day-to-Day activities include:

* On site installation of equipment including new equipment, upgrades and also system relocation

* Providing troubleshooting for both hardware and software.

* Providing responsive telephone and email support, ensuring customers' successful use of equipment

* Developing buy-off receipts

* Instructing and Training customers in the use of the equipment

For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 5 years of relevant working experience. He/she should have strong K&S relevant machine knowledge and data analysis skills. He/she should also have strong problem solving and excellent communication skills.