Member Team Lead

Position Summary

Sam's Club, Mechanic sburg, PA location as listed in the primary location section below. This section summarizes the role and its purpose within the club context.

• Assist management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, and training associates on processes and procedures.
• Provide direction and guidance to associates on member service approaches and techniques to ensure member issues are resolved according to company guidelines, and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; complete marketing documentation as required; strive to meet membership goals; promote the value of Sam's Club products and services.
• Provide and ensure member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding on self-service technology, assisting with transactions, and ensuring club pick-up orders are filled.
• Oversee the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining availability of carts and flatbeds, and assisting members with transporting items as needed.
• Complete accounting records and documentation by following office procedures, managing funds for register operation, preparing deposits, and assisting with cash control activities.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers and coworkers, analyzing information, monitoring progress, and identifying improvement opportunities.
• Demonstrate compliance with company policies, procedures, and standards of ethics and integrity; assist with correcting issues and promoting a compliant work environment.
• Lead and participate in teams by coordinating work, providing feedback, and supporting timelines and quality expectations.

6520 Carlisle Pike Ste 250, Mechanisburg, PA , United States of America

• 6 months retail experience including operating front-end equipment (for example, cash register) and 6 months customer service experience
• Must be 18 years of age or older

• Leading a front-end team; supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others

The hourly wage range for this position is $21.00 to $29.00. The actual rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may apply in specific circumstances.