Hotel Front Desk

Responsibilities

• Job Tasks must be finished in a timely manner according to department standards
• Adhere to department and property policies and procedures regarding guest service standards.
• This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty.
• Greet guests with a smile and pleasant disposition in a timely manner.
• Date‑stamp, sort, and rack incoming mail and messages.
• Keep record of room availability and guest’s accounts, manually or by computer.
• Compute bill, collect payment, and make change for guests.
• May post and correct charges to guest’s folios (bills).
• Make and confirm room reservations for guests.
• Assist in the group sales efforts as specified by Hotel Leadership.
• Complete all necessary reports as assigned by your supervisor.
• Answer all incoming calls routed to the operator in a knowledgeable and professional manner;
  Alert other operators to calls holding.
• Direct calls to the proper extension.
• Make paging announcements in a clear and professional manner.
• Establish accurate accounts for players based on data entry guidelines, issue cards and explain the program to them.
• Update accounts with information changes and obtain missing information on player accounts.
• Answer questions about the MyChoice program, packages, transportation services, parking, facilities, hotels, restaurants, shopping, travel directions, and all events and promotions.
• Familiar with menu items, pricing, hours of operation and current specials with daily operations.
• Keep area neat, clean and stocked with necessary supplies, including Hotel Lobby.
• Turn in all cash and accounting paperwork using proper procedures in a neat and organized manner.
• Always conduct oneself in a manner that reflects a positive professional image.
• Must be able to gain knowledge of the different coupons and expiration dates.
• Assist with training new team members until they are proficient and exceed Cactus Petes Casino Standards.

• High School Diploma or equivalent preferred.
• Prior cash handling experience preferred.
• Prior experience with computer required. Experience with POS, data entry, Microsoft Programs, Windows, and internet preferred.
• Must be 17 years of age.