Business Partner Account Specialist

Lancaster 2.0
Lancaster Theater
300 Hartman Bridge Rd
Ronks, PA 17572, USA

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The Business Partner Account Specialist is responsible for the ongoing service, retention, and operational success of assigned partner accounts at a designated location. The Account Specialist serves as the primary representative of their location and is accountable for maintaining business continuity, operational excellence, and partner trust.

• Serve as the primary point of contact for all assigned partners within the location.
• Build and maintain strong partnerships through timely communication, accurate fulfillment, consistent engagement and follow‑through.
• Anticipate partner needs and proactively address risks, concerns, or opportunities.
• Ensure all partner commitments, agreements, and deliverables are fulfilled accurately and on time.
• Work with internal teams as needed to resolve account issues while retaining ownership of outcomes.

• Communicate clearly and professionally with Partners using both verbal and written channels.
• Handle difficult or sensitive conversations with empathy, professionalism, and confidence, de‑escalating situations when necessary.

• Act as a subject matter expert for products, services, and standardized business practices and policies, both internally and externally.
• Provide guidance and recommendations that align partner success with business standards.
• Exercise sound judgement to make routine decisions for assigned partners within established leadership guidelines and policies.
• Handle escalations, exceptions, and service issues by applying appropriate solutions within standardized business practices and policies.
• Balance partner satisfaction with organizational priorities and operational realities.

• Focus on consistency, and long‑term account health rather than new business acquisition.
• Monitor account performance and address gaps before they impact partner confidence.
• Identify incremental improvements that enhance service quality and reliability.

• Outgoing and relational disposition; ability to build rapport and nurture connections
• Strong verbal and written communication skills, with the ability to lead important and complex conversations with partners and leaders while maintaining professionalism, composure, and emotional resilience.
• Excellent time‑management, organization, and prioritization skills in a fast‑paced environment
• Demonstrates strong proficiency with computer systems, software and digital tools.
• Strong discernment, problem‑solving, and active listening skills.
• High regards for performance criteria and metrics.
• Ability to bring initiatives to completion.
• Willingness/flexibility to travel throughout the year.
• Strong attention to detail.

The physical demands of this position are typical for a desk job. You will be at a desk most of the day, typically with the option to sit or stand. You may have to lift/exert up to 10 lbs. of force on occasion. The full physical requirements of this job are available upon request.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.