Office Associate

Office Associate – McMurray, PA

Levin Furniture & Mattress is hiring an Office Associate in McMurray, PA.

Hiring immediately. Pay: $16.00 per hour.

• Increased Pay Rates – Earn more at Levin
• Paid Training – Blended Training Approach
• Growth Opportunities – Levin promotes from within
• Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
• Generous Employee Discount
• Beautiful Showroom with Top Brands & Trends

• Accurately enter sales transactions and order information into Storis system
• Verify all information related to orders is accurate; identify and correct discrepancies
• Complete all documentation accurately and efficiently and process information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines
• Provide customer service support by answering high volume inbound calls, managing counter inquiries, processing payments, and solving customer complaints/questions
• Respond to customer inquiries via phone, web, chat, mail, fax, etc.
• Consistently meet or exceed performance standards for service quality, accuracy and volume
• Complete and process credit applications, payments and financing paperwork
• Verify all paperwork for order processing is accurate
• Communicate with internal and external personnel professionally and timely
• Maintain accurate files and processes to maximize productivity
• Perform clerical support for store staff as needed
• Other duties as assigned

• Excellent verbal and written communication and listening skills
• Basic reading and comprehension skills
• Basic numerical reasoning skills
• Ability to complete paperwork accurately, neatly and efficiently
• Demonstrated knowledge of software including Microsoft Office
• Excellent organizational skills
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software, and Company Intranet systems preferred

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

• Ability to sit, stand, bend, stoop, and reach regularly
• Ability to remain stationary for extended periods
• Ability to communicate effectively with customers and co‑workers
• Ability to operate relevant equipment and observe details to complete assigned responsibilities

Equal Employment Opportunity Statement:
Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.