Customer Service Specialist

Customer Service Representative

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

A successful Customer Service Representative is a motivated self-starter who can work independently with a strong focus on achieving company business goals. Success in this role involves planning, organizing, and promoting the company's product line within assigned branch coverage areas to optimize profit and meet marketing, financial, and corporate growth objectives. Additionally, developing and enhancing client relationships within Target Specialty Products is essential to ensure ongoing success and satisfaction

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Answer Customer Calls, provide appropriate assistance.
• Assist RDCs with customer service related questions and returns.
• Assist Customer Service Manager with special projects.
• Input Orders through System.
• Input Drop shipments through System.
• Identify backorders and assist with immediate fulfilment.
• RUP, input all required licence information for customers seeking restricted items.
• Complete Sales Return orders within 48hrs.
• Report product shortages as indicated in the system to the proper warehouses
• Provide all customers,
  • Order confirmations and tracking details
  • Backorder delivery status
  • Status of order
  • Status of purchases for material requirements if applicable for Backorder
  • AR status, copies of Invoices
• Engage in continued education opportunities regarding product offerings
• Complete all required safety training
• Other duties, as assigned.

Required Experience

• 1-2 years of hands-on customer support experience
• Ability to communicate effectively at all levels within the organization
• Have excellent listening and communication skills
• Analytical skills and attention to detail
• Strong knowledge of office applications including Google Suite
• Ability to multitask and remain calm while working under pressure in a fast paced environment
• Self-manage daily tasks and workload
• Show a high level of personal organizational skills

Required Leadership Traits and Characteristics

Act Commercially:
The ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions.

• Understands trends and patterns in business data and converts this data into information to develop revised business plans, actions or processes.
• Continually research the competitive environment to identify opportunities for growth.
• Synthesizes and simplifies complex data to develop a strategy that is actionable and impactful by the frontline leadership.
• Actively makes investments in those initiatives that drive growth, service quality, and a low-cost business model through training, technology, and a reduction in complexity
• Balances tough business decisions with the customer and commercial requirements impact on the mind.

Deliver Results:
The ability to achieve organizational results through the use of the key skills of being organized, focused and resilient.

• Specifies and manages key milestones to achieve their commitments.
• Thinks ahead 12+ months to ensure the methods needed to deliver the results are sustainable and implements new processes and investments which add value to the business.
• Recognizes the need to work with multiple stakeholders to deliver the programs and the results on time and budget.
• Leads a team to address unfamiliar problems and find innovative solutions.
• Demonstrates perseverance and resilience in meeting business changes.

Display Leadership:
The ability to inspire colleagues to achieve high levels of performance by creating a diverse team focused on competency, collaboration and accountability.

• Creates a positive work environment where colleagues want to work and have a…