ITM Teller

Location: Waynesburg

ITM Teller

Classification:
Non-Exempt

Salary Grade: 2

Reports To:

Director of Retail Banking

Date:
March 2026

Department:
Virtual Services

Our Mission:

Community Bank partners with individuals, businesses, and communities to realize their dreams, protect their financial futures and improve their lives.

Our Core Values:

At Community Bank, we are committed to fostering a workplace that reflects our core values. We believe in:

* Taking Care of Each Other.

* Always Doing the Right Thing.

* Being a Great Teammate.

* Working Hard to Achieve Our Goals.

* Giving and Expecting Mutual Respect.

* Enjoying Life Every Day.

* Being Positive.

* Having a Sense of Urgency.

Summary/Objective:

The ITM Teller is responsible for delivering exceptional client service through Interactive Teller Machines (ITMs) in a webcam-based environment, as well as via online chat and secure messaging platforms. This is an on-site position.

Essential Functions:

* Guide clients through virtual banking experiences, highlighting the benefits of new technologies, and encouraging adoption of digital solutions.

* Serve clients in a courteous, efficient, and professional manner, promptly managing all transactions and consistently demonstrating our client service standards with both internal and external stakeholders.

* Respond to inquiries regarding account operations, service access, and feature modifications.

* Assist clients in maximizing the value of available services and make appropriate referrals when necessary.

* Work independently to resolve issues using sound judgment and knowledge of operating and security procedures. Make real-time decisions involving exceptions, adjustments, and overrides, escalating complex situations to department leadership as needed.

* Perform advanced teller functions, including processing complex deposits, withdrawals, and loan payments, with the ability to correct transactions, as necessary.

* Drive client retention and engagement through non-traditional channels, fostering strong relationships and promoting continued use of virtual services.

* Use the Bank's online systems and website to facilitate client transactions efficiently and securely.

* Maintain comprehensive knowledge of bank products and services, identifying opportunities to cross-sell where appropriate to meet client needs.

* Balance transactions according to established procedures, investigate and resolve discrepancies, and report unresolved issues to the supervisor.

* Identify and implement process improvements to enhance operational efficiencies and risk mitigation.

* Comply with government, regulatory, and Bank policies and procedures.

Other Duties:

* Perform other duties assigned, in support of departmental goals and organizational priorities.

Education and Experience:

* Minimum of a high school diploma or equivalent required; associate's degree business, finance, or related field preferred.

* Minimum of two years of experience in banking, financial services, or client-facing roles required.

Key

Competencies:

* Requisite - Requires intermediate expertise, supported by intermediate experience or technical training.

* Authority - Operates within a well-defined framework, with decisions and actions guided by supervisory oversight and established protocols.

* Analytical - Requires analyzing and categorizing information, requiring sufficient judgment to conduct routine assessments and make appropriate decisions.

* Supervision - Operates in an independent capacity, focusing on executing assigned tasks without direct supervisory responsibilities. While collaboration with colleagues and departments is essential, the position does not involve overseeing staff or managing personnel.

* Interpersonal Relations/Customer Service - Requires well-developed communication and relationship-building to engage with clients, coworkers, and the public.

* Ethics/Integrity - Possesses a comprehensive understanding of industry best practices, professional behaviors, and the applicable laws, rules, and regulations that govern ethical business conduct. Consistently upholds the highest standards of integrity, demonstrating unwavering commitment to fairness, compliance, and respect in all…