Sales Support Associate Lead

Team Overview

The team supports Sales by servicing larger customers and works closely with Billing, Credentialing, Compliance, and Legal partners. Our customers are FCRA (Fair Credit Reporting Act) - focused resellers, making accuracy, compliance, and responsiveness critical. The team plays a key role in ensuring high quality, compliant service delivery across all engagements.

This role reports directly to the Senior Manager - Sales Support Operations division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

• In this role, you will be responsible for developing a highly functioning support team by leading timely execution, quality, and accuracy of all work performed by your team.
• Establish and maintain strong working relationships with internal and external customers.
• Manage and direct the team’s day‑to‑day activities, with a clear understanding of workflow management and resource allocation.
• Spend approximately 20% of time performing similar work as those supervised.
• Prepare midyear and end‑of‑year reviews by analyzing productivity, quality of work, and departmental contributions.
• Monitor, maintain, and help improve employee performance through consistent feedback and coaching.
• Mentor and develop associates and support professional growth.
• Assist with cross‑departmental projects to timely and successful completion.
• Perform special projects as needed.

• High school diploma required; associate’s degree preferred.
• Prior leadership experience preferred.
• Previous sales and/or support work experience strongly desired.
• Demonstrated ability to be resourceful, multitask effectively, and work independently.
• Strong listening and communication skills (written and verbal), with the ability to make independent decisions.
• Proactively generates ideas for improvement and provides recommendations to enhance processes and procedures.
• Curious mindset with a desire to understand existing perspectives and workflows.
• Strong attention to detail with analytical skills and the ability to grasp, retain, and apply concepts.
• Ability to prioritize work in a fast‑paced environment to meet productivity standards, deadlines, and departmental SLEs.
• Consistently meets established productivity standards and deadlines.

• Experience with Salesforce.
• Strong mathematical and analytical skills with Excel proficiency.

• Developing supervisory skills through on‑the‑job experience.
• Coordinating and assisting with daily team activities with supervision.
• Professional written and verbal communication skills.
• Supporting compliance‑driven, customer‑centric environments.

At Trans Union, we design benefits to help you feel well, do well, and plan well—from day one.

Enjoy day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee…