Loan Support Specialist

Who are you?

You are detail-oriented, customer-focused, and looking for an opportunity to grow in the financial industry. At C&N, we’re seeking a Loan Support Specialist I to join our Commercial Lending team. This role is essential in ensuring a seamless lending experience for our clients by supporting lenders with loan processing, document preparation, and ongoing relationship management. You will play a key role in assisting commercial customers with their financial needs, helping to drive loan growth while maintaining accuracy and compliance.

If you thrive in a fast-paced environment, enjoy collaborating with a team, and take pride in delivering exceptional customer service, this could be the perfect opportunity for you. Continue reading to learn more!

• Client Relationship Support – Assist with client onboarding, answer inquiries, process loan payments and advances, and provide top-notch customer service.
• Loan Processing & Documentation – Prepare commitment letters, review loan documents for accuracy, assist with loan closings, and work closely with lenders and third parties.
• Loan Maintenance – Manage document tracking, handle loan disbursements, ensure compliance, and monitor loan renewals.
• Interdepartmental Collaboration – Work with various teams, including the appraisal department, central loan processing, and external partners like attorneys and title companies.
• Delinquency & Payment Management – Process payments, monitor delinquent loans, and keep lenders informed on past‑due accounts.

You will need a high school diploma or general education degree (GED) and less than 1 year of previously related experience and/or training OR an equivalent combination of education and experience.

• Strong communication and active listening skills
• Detail‑oriented with strong research abilities
• Proficient in Microsoft Office Suite
• Ability to multitask in a fast‑paced environment
• Understanding of loan systems is a plus

• Action Oriented:
  Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
• Drives Results:
  Achieves goals despite challenges and motivates others to deliver strong outcomes.
• Customer Focus:
  Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy:
  Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Instills Trust:
  Maintains integrity, follows through on commitments, and earns credibility through consistent actions.

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow:
  Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop:
  Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded:
  Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate:
  Together, we give back and celebrate the milestones that matter to our communities.

• Paid Time Off:
  Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre‑tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health, dental, and vision coverage, including employer‑paid premium options for employee‑only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer‑paid life and disability insurance.
• Additional voluntary coverages to meet your unique needs.
• Career Development:
  Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.