Bilingual Mortgage Loan Processor

Job Description

At WSFS Bank, we empower our Associates to grow their careers and provide a supportive, inclusive culture.

The Mortgage Loans Processor is accountable for a pipeline of residential mortgage loan applications from the time that the application has been completed to closing. The Processor collects information needed for the Underwriter to render a credit decision, reviews stipulations for accuracy (income, assets, insurance, etc.), and orders third‑party services such as title insurance, appraisals, and verification of employment. The processor also ensures compliance with regulatory disclosure timelines and underwriting guidelines.

• Manage a pipeline of loans efficiently and deliver an excellent customer experience.
• Proactively gather and review underwriting documentation from applicants and third parties.
• Submit underwriting conditions to the Underwriter in a timely manner.
• Review conditions received from customers and third parties to ensure they are properly addressed.
• Identify missing or erroneous information in loan files.
• Maintain all required documentation in the loan origination system.
• Communicate mortgage loan status with Mortgage Loan Originators and applicants.
• Follow up on the regular pipeline according to company standards.
• Ensure mortgage insurance is obtained where applicable.
• Review loan documentation to confirm compliance with underwriting conditions.
• Process and close, at minimum the expected number of loans each month.
• Communicate in writing and verbally with internal partners, third parties, and applicants.
• Ensure loans are cleared to close by the Underwriter within division SLAs and customer expectations.
• Escalate loans requiring attention to management.

• Bachelor’s degree preferred or equivalent relevant experience.
• Minimum of 2 years mortgage processing experience.
• Bilingual in Spanish strongly preferred.
• Strong understanding of the mortgage process flow.
• Excellent organizational skills.
• Proactive problem‑solving track record.
• Ability to multi‑task in a high‑volume, high‑paced environment.
• Customer‑focused dedication to delivering a stellar experience.
• Understanding of residential mortgage products.
• General understanding of underwriting guidelines for product suite offerings.
• Ability to work independently with minimal supervision.
• Excellent written and oral communication skills.
• Experience building strong internal and external partnerships.
• Proactive problem‑solving skills.

$42,289.00 - $69,475.00. Individual base pay may vary based on experience, education, location, and other factors.

• Medical, dental, and vision coverage.
• 401(k) plan.
• Life, accident, and disability insurance.
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
• Wellness programs.
• Paid parental leave, military leave, vacation, sick leave, and holidays in accordance with applicable laws.

WSFS Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability status, or any other legally protected characteristic. If you have a physical impairment that might require accommodation, including technical assistance with the application process, please contact us via email at