Business Loan Servicing Coordinator

Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our family—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. We value competitive pay, fantastic healthcare, paid benefits, opportunities for professional advancement and work‑life balance, and a place where you are accepted and respected for your individuality.

The Business Loan Servicing Coordinator provides a high level of member services, processes telephone, email and complex file maintenance requests, and complies with credit union policies, procedures, and regulatory guidelines. The coordinator performs quality control reviews of new business lending loan documentation, verifies loan closing packages, organizes and tracks loan file contents, and ensures compliance with applicable policies. The role involves reviewing loan files, coordinating with the lending team to procure corrected documents, verifying collateral recording, providing excellent member service, maintaining loan files and portfolio items, setting up and managing tracking items, handling member requests, and monitoring various reports.

• Decision making in line with established procedures
• Normal courtesy and tact are expected
• Knowledge of loan documentation policies and exercise of business lending practice and regulations
• Knowledge of DMV and/or Recorder of Deeds documentation
• Analytical and problem‑solving skills
• Detail oriented
• Organizational skills
• Communication and interpersonal skills
• Familiarity with PCs and applicable software

• Effective knowledge
• Accountability and self‑management
• Teamwork and leadership
• Communication
• Innovation and problem‑solving

• Ability to communicate effectively in English, both orally and in writing
• Visually able to prepare and analyze data and figures, view a computer terminal, and conduct extensive reading
• Ability to sit for extended periods
• Sufficient manual skill for operation of PC keyboard and other office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimal force occasionally to lift, carry, push, pull or move objects

• 1–3 years of related experience

No requirement for a valid driver’s license.

General and business knowledge equivalent to a high school diploma.

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Competitive salary starting at $17.78 per hour, with potential for higher pay based on experience, skills, education, and location.