Risk and Compliance Officer - Marketing

Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay.

It means fantastic healthcare, paid benefits, opportunities for professional advancement and work‑life balance - and best of all, a place where you are accepted and respected for your individuality.

• Identify, assess, mitigate, and monitor inherent risks in business processes, products, and activities within marketing.
• Partner closely with business leaders to ensure risks are understood, controls are designed and operating effectively, and activities support safe and sound banking practices in compliance with applicable laws, regulations, and internal policies.
• Execute risk and control self‑assessments, oversee issue identification and management, document, track and report risk metrics, and escalating emerging issues as needed.
• Serve as the primary risk and compliance liaison between the business and Second Line Risk and Compliance functions, including change management for all products, services and delivery channels.
• Collaborate with Second Line Risk and Compliance and Internal Audit during reviews, exams and issue resolution.
• Promote a strong risk and compliance culture by embedding risk awareness into day‑to‑day business activities and training business units.
• Ensure all marketing materials and activities meet regulatory and internal risk standards by reviewing content, developing policies, training teams, monitoring campaigns, and conducting risk assessments.

• Knowledge of credit union regulations and standards (e.g., BSA/AML, OFAC, UDAAP, privacy, lending compliance)
• Understanding of/experience in the marketing line of business
• Strong analytical, problem‑solving, and organizational skills
• Excellent written and verbal communication abilities
• Ability to develop policies, conduct audits, and perform risk assessments
• Proficiency with compliance management systems and Microsoft Office
• Knowledge of applicable laws and regulations governing marketing, including Truth in Advertising laws, UDAP/UDAAP, the CAN‑SPAM Act, TCPA, and state marketing compliance requirements.

• Accountability and self‑management
• Communication
• Effective knowledge
• Innovation and problem‑solving
• Teamwork and leadership

• Ability to communicate effectively in English, both orally and in writing.
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
• Ability to sit for extended time periods.
• Sufficient manual skill for operation of a PC keyboard and other standard office equipment.
• Ability to travel, including occasional overnight travel.
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects.

• 5-8 years of related experience.
• General and business knowledge equivalent to a bachelor’s degree.
• Certification in Compliance (CRCM and/or NCCO) preferred;
  Certified Advertising Compliance Professional (CACP) preferred.

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The salary range for this position is $132,000/yr – $214,000/yr. The actual amount offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant job‑related considerations.

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of WE>me. We are a family‑centric organization with a strong culture of community and service. Our mission is to serve our members, associates, and communities through support, empowerment, and meaningful relationships.

We are committed to growing our family by delivering everything they need to live well financially, through all life’s moments and milestones.