Branch Support Specialist

Position

Branch Support Specialist

Paradise, PA

468

1

• Perform day two balancing and reconciliation of cash and transaction activity.
• Prepare and process overdraft and charge off correspondence.
• Monitor and review daily operational reports, including overdraft reports, over/short reports, and general ledger activity.
• Support Branch Operations by managing Synapsys Service Events and ensuring timely resolution.
• Document operational errors, maintain tracking logs, and distribute weekly reporting to designated departments.
• Provide responsive support to branch personnel via phone and email, ensuring timely and accurate guidance.
• Coordinate branch cash orders through Fed Line Web in accordance with established procedures.
• Participate in new employee orientation and ongoing training initiatives as needed.
• Collaborate with Branch Operations Administrators to conduct system testing in both UAT and production environments.
• Manage counterfeit currency submissions in compliance with regulatory requirements.
• Oversee settlement processes for remote ATM.
• Assist with departmental projects and process improvement efforts as assigned.
• Monitor and maintain departmental mailboxes to ensure timely follow up and task completion.
• Review, recommend, and update operational procedures to align with bank policy and regulatory standards.
• Partner with business units to understand operational needs and deliver effective service solutions.
• Implement and maintain appropriate internal controls to support operational integrity and risk mitigation.
• Review all new accounts to confirm completeness of required documentation. Identify and track error/issues to manager as appropriate.
• Perform other duties as assigned.

• Experience with Jack Henry systems preferred
• Comprehensive knowledge of operational policies, procedures, and applicable banking regulations.
• Strong interpersonal skills with the ability to collaborate effectively with team members.
• Excellent organizational and time management abilities, with demonstrated attention to detail.
• Ability to clearly and effectively explain processes and provide training to others.
• Demonstrated ability to make sound decisions with limited supervision and within time sensitive environments.
• Ability to clearly and concisely explain and instruct tasks to team members.
• Proficiency in Microsoft Office Suite.

• Associate degree or equivalent combination of education and relevant experience.
• Minimum of three years of direct related experience within a financial institution, preferably within a branch network.

• 401(k) Retirement Plan with 4% Match
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics

Equal Opportunity Employer

No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.

Bank of Bird-in-Hand will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at .