AP Customer Service Representative

Job Overview

Assists the Accounts Payable Management Team by acting as a problem‑resolution resource for discrepant invoices and delivering high‑level customer service to vendors and departmental personnel.

• Resolve invoices with match exception status
• Provide first‑line customer service for all vendors and departmental personnel
• Collaborate with supply chain, department and match audit teams
• Resolve credit holds and follow up on credit memos with vendors
• Proficiently use Excel and Word
• Participate in department work‑improvement teams
• Support management with installation of system enhancements and updates
• Prepare management reports and assist in developing new reports and online queries
• Escalate major issues to management for resolution
• Perform additional duties as assigned by management

• High School Diploma or GED required
• 2–4 years of general Accounts Payable experience with a strong customer‑service background
• Excel and Word proficiency

This position requires focus and attention to detail; failure to meet job requirements can unnecessarily impact the organization’s finances and procurement processes.

• Medical, including prescription coverage
• Supplemental insurance
• Dental
• Vision
• Life and AD&D insurance
• Short‑ and long‑term disability insurance
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits including group insurance rates and discounts

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.