Part-Time Teller - Conshohocken

Overview

FIRSTRUST BANK recognises the leader in you. As one of the region's foremost community banking institutions, we take pride in fostering leadership. As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values – honesty, integrity and accountability.

On-Site Position

Join our team as a Teller and unlock endless opportunities for personal and professional growth. As a Teller, you will be the face of our bank, delivering world-class service and building lasting relationships with our valued customers. The primary function of this role is to be the single point of contact for walk-in customers, fulfilling sales, service and referral needs for a seamless customer experience.

Provide service to customers in a timely and professional manner, to expand the customer base through consultative sales techniques, and to perform all the tasks associated with the direct handling of funds received or paid to customers in their day-to-day banking transactions. Duties will include operating a teller terminal; cross-selling Bank products; processing customer and Bank transactions; handling large sums of cash and maintaining assigned limits;

cash settlement; additional responsibilities in support of branch leadership and goals as well as other related functions.

At our bank, we take pride in developing our employees and providing them with the tools and support they need to succeed. If you have a passion for helping others, a knack for numbers, and a drive to excel, we want you on our team!

• Greet customers with a warm and friendly smile, creating a welcoming atmosphere that reflects our commitment to exceptional service, embracing and demonstrating MAGIC of customer service strategies.
• Provide service to customers in a timely and professional manner, to expand the customer base through consultative sales techniques, and perform all tasks associated with direct handling of funds in day-to-day banking transactions.
• Process transactions efficiently and accurately such as deposits, withdrawals, loan payments, and account inquiries, ensuring accuracy and compliance with banking regulations.
• Handle large sums of cash and maintain assigned limits; cash settlement; provide supervisory support for branch leadership and goals.
• Educate customers on our wide range of banking products and services, helping them make informed decisions that meet their financial needs and sales goals.
• Build strong relationships with customers, understanding their financial situations and offering personalized solutions including opening deposit products and selling consumer credit products with an NMLS License.
• Identify opportunities to cross-sell bank products and services, maximizing customer satisfaction and contributing to the bank's growth.
• Stay up to date with industry trends and product knowledge, attending training sessions and workshops to enhance skills and expertise.
• Collaborate with team members and other departments to ensure seamless integration of services and provide exceptional customer experiences.
• Adhere to banking regulations and compliance standards, maintaining the highest level of integrity and confidentiality in all transactions.
• Embrace a culture of continuous improvement, actively seeking feedback and implementing strategies to enhance operational efficiency and customer satisfaction, and contribute to overall team performance.
• Proactively resolves customer issues with urgency to meet and exceed needs and expectations, taking ownership and accountability of issues and complaints.
• Responsible for sales goals to expand the customer base through consultative sales techniques, building relationships and selling consumer credit products with an NMLS license with understanding of basic features and benefits of Firstrust products and services.
• Reports on teller differences daily.
• Assist Universal Supervisor Teller, verify cash shipments, conduct teller, vault and ATM audits as needed.
• Comply with opening and closing procedures.

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Ability to learn and sell bank products and services; ability to function in a financial institution/branch environment and utilize standard office equipment.
• Outgoing and proactive with strong listening and verbal communication skills.
• Some physical requirements include lifting heavy coin trays and standing or sitting for prolonged periods while working on a computer.
• Willingness to travel locally to attend training or support bank staffing needs.

• None identified.

• High School diploma or equivalent
• 1-2 years of job-related experience
• Basic computer skills necessary
• Cash handling and/or customer service experience is a plus
• Strong…