Alpha Front Office Services, Vice President

Job Overview

Who we are looking for The position will support and maintain the production trading of multiple clients. The position will interface daily with the client’s Front Office Trade Management desk staff and act as a subject matter expert and escalation point. Position has daily Client SLA’s and must ensure the team meets internal deadlines in order for the client to trade on time.

Triage complex front office product and trading queries. Familiarity with trading software, SQL, as well as excellent interpersonal skills in a Front Office Trading support role. Comfortable with order execution issues, product issues, and proficient in relationship building with trading staff.

Position will interact and provide support to numerous teams and departments within the organization, including Portfolio Services, Trade Settlement, Performance, Reconciliation and others, and act as a subject matter expert for Front Office. Role will include working with the Front/Middle/Back office daily. Build cooperative and professional internal/external relationships and utilizes all available resources throughout the organization to achieve company, team, and client goals.

• Oversee day‑to‑day responsibilities of the team, developing a strong risk management and controlled environment.
• Eliminate risk incidents and inadvertent data disclosures.
• Take a lead role in any internal or external audits.
• Confirm completion of the review and verification of staff work daily, enforcing stringent procedures and controls.
• Assist in the review and verification process as needed.
• Ensure documentation protocols are followed.
• Conduct high‑level analysis in specific areas of expertise, identify and resolve work‑processing issues, propose streamlined operations, and implement improvements.
• Perform a team lead function and act as a subject matter expert.
• Provide guidance to other employees, including training for new team members and cross‑training for existing team members.
• Take an active role in new employee onboarding.
• Research complex issues and inquiries.
• Resolve discrepancies and take action on complex and escalated matters from external clients and internal departments.
• Approve documented workflow, procedures and controls.
• Ensure documented procedures and checklists are maintained and up to date.
• Determine impact of activity on other areas.
• Make proactive recommendations and solutions for problem resolution.
• Interface with senior level internal and external clients and other departments on complex matters and inquiries.
• Produce ad‑hoc reporting, including daily, weekly and monthly metrics.
• Engage in complex special projects and assignments including new client onboardings and integrations/upgrades.

• Performs work independently and analyzes and recommends solutions to complex non‑routine issues and special projects.
• Develops processes, procedures and controls.
• Handles regular independent interaction with client contacts.
• Provides business and technical expertise in support of multiple clients.
• Acts as an advisor to other areas of the organization.

• Bachelor's degree with emphasis in finance, accounting, or economics or equivalent work experience in finance or accounting.
• Master’s Degree in Finance optional but preferred.
• 12+ years related industry experience including 6 years of operational trading & trading support experience minimum.
• Working knowledge of Domestic and International financials and all related financial trading instruments.
• Detailed understanding of Front/Middle/Back Office Finance Operations.
• Strong leadership and attention to detail.
• Ability to manage a team of 3–8.
• Ability to develop business relationships within and outside the organization.
• Excellent interpersonal, communication, organizational and problem‑solving skills.
• Ability to multi‑task, balance workload and work in a deadline‑oriented position.
• Ability to meet aggressive SLA deadlines.
• Computer proficient including spreadsheet and database applications‑Python/SQL/VBA/Macro experience.

Salary Range: $115,000 – $197,500 Annual (for the primary location specified).

• Retirement…