Residential Mortgage Originator

Overview

Expected to provide direct mortgage loan services to bank customers and potential customers; promote and cross-sell all bank services; respond to inquiries and questions regarding mortgage loan services, including Mortgage Bot leads.

• Provide direct mortgage loan services to bank customers as illustrated by the following:
• Interview customers applying for mortgageloanexplaining the different financing and mortgage programs available and offer recommendations based on evaluation of individual prospect needs; obtain pertinent financial information and loan information from the customer; analyze the customer’s financial posture to determine if it meets minimum loan criteria established by the Company. Explaininformation required and deliver required disclosures and other information to customers.
• Ensure applications are completed accurately andcontainall required information and supporting documentation.
  
  Manage expectationsregardingprocessing times and closing dates together with customer.
• Inform the customer of the outcome of the preliminary financial analysis and, if acceptable,indicate that the loan will require further processing before it can be recommended for approval.
  
  If unacceptable (belowestablishedcriteria), explore alternatives, if any, to restructure the application to meet the lendingcriteria;and follow up with necessary communications including correspondence.
• Calculate basic financial data relating to credit, complete forms, and deliver/send to customer. Follow through and is responsible to assistin the processing and disposition of loan files from origination toclosing, where applicable.
• Enter information into Loan Origination Systems so that loans appear accurately in the pipeline. Accurately register loan withinestablishedtime limit. Create supporting files with backup and explanatory documentation and information for underwriting,regulatory and other purposes.
  
  Deliver/send application and other required information to the Operation Center withinestablishedtimelineand procedure.
• Communicate initial and anysubsequentcounter-offer loan decisions directly to customers.
  
  Explain anyadditionalinformation needed andassistin securing other required information.
  
  Help gather needed documentation, clear anyconditionsand prepare for closing, as necessary.
• Communicate regularly with customers, underwriters, processors, Realtors, closingagentsand others during the entire loan process to ensure applicationproceedsas planned.
  
  Coordinate anyadditionalinformation requests, clarifications and other problem solving as needed so that the processremainson schedule.
• Originate loan applications within individual authority/responsibility;adviseapplicants of loan decision.
• Mayparticipatein closings with buyers, sellers, real estate agents, attorneys, and others.
• As directed, act as liaison between branch officesregardingloan applications; follow through with branch office applications until closing, obtaining commitment papers, surveys, title insurance, employment verifications, etc.; review data with branch office personnel to arrive at a recommendation and satisfactory outcome.
• Maintain a thorough knowledge of secondary market and portfolio loan underwriting criteria.
• Research market toidentifyindividuals and organizations likely toproduce referrals and develop relationships to increase the referral flow.
  
  Ensure referral sources have current information on mortgage products and services.
• Promote and cross-sell all bank services whenever opportunities arise andin accordance with established policies and procedures.
• Respondin a timely mannerto telephone and internet inquiries and answer questions concerning loan rates, terms, and related matters, aspermittedby law.
• Coordinate sales and product training activities with assigned retail bank branches,visiting the branches,participating in joint sales calls and salesmeetingsand other branch support activities.
• Activelyparticipatein department training.
• Take applicationsutilizingthe LOS/POS system andutilizethe bank mortgage data processing/document retrieval/core banking system.
• Maintain and apply up to date knowledge of rules and regulations for compliancetointernal…