Personal Banker II

We have an opening for Personal Banker II in our North Street Branch located at1111 North Street Jim Thorpe, PA 18229.

MCT is seeking an experienced and customer-focused Personal Banker II to join our retail banking team. This role is ideal for a motivated professional who enjoys helping customers achieve their financial goals while building lasting relationships within the community.

As a Personal Banker II, you will serve as a trusted financial resource for customers by providing exceptional service, opening and servicing accounts, assisting with lending solutions, identifying financial needs, and recommending products and services that help customers succeed. You will also play an important role in mentoring newer team members and supporting branch sales and business development efforts.

• Deliver exceptional service to new and existing customers.
• Respond to customer inquiries and resolve account-related concerns professionally and efficiently.
• Build and maintain strong customer relationships through proactive outreach and ongoing financial conversations.
• Identify customer needs and recommend appropriate banking products and services.

• Open and service a variety of deposit accounts and banking services.
• Support branch sales initiatives and contribute to branch growth goals.
• Generate new business opportunities through referrals, relationship development, and community engagement.
• Cross-sell products and services that align with customer needs.
• Refer customers to specialized banking partners, including Wealth Management, Cash Management, Merchant Services, Mortgage Lending, and other business banking resources.

• Assist customers with consumer and real estate-secured loan requests.
• Complete loan application documentation and support loan closing processes.