Personal Banker

Personal Banker – Retail – Philadelphia, PA

Position Overview: At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture. As a Personal Banker within PNC’s Retail organization, you will be based at the Rittenhouse Branch in Philadelphia, PA. PNC is an in‑office company that encourages collaboration and support for employees to thrive.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customers’ share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.

• Proven accountability and customer‑focused mindset.
• Experience in banking products and retail lending.
• Strong commercial awareness and ability to assess customer needs.
• Excellent communication, problem‑solving, and organizational skills.
• Ability to work effectively across functions and manage multiple priorities.
• Proficiency in leveraging technology for customer engagement.
• Experience in proactive sales and prospecting.
• Knowledge of industry regulations, risk management, and compliance.

Typically requires an associate’s degree or equivalent, with a minimum of 3+ years of relevant experience, or a comparable combination of education, certification, and experience—including military service. A bachelor’s degree is preferred but not required.

• Medical, prescription drug, dental, and vision coverage.
• Life insurance for employee and spouse/child.
• Short‑ and long‑term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and child/elder care assistance.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance for select full‑time programs.
• Robust wellness program with financial incentives.
• Paid time off: maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15‑25 vacation days based on career level and years of service.

If an accommodation is required to participate in the application process, please contact us via email at (include “accommodation request” in the subject line, your name, job , and preferred contact method). You may also call 877‑968‑7762 and say “Workday” for assistance. All information will be kept confidential and used only as required for reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the FDIA Section 19 and, where applicable, the FA No. 20 of 2008 (SAFE Act) and FINRA regulations. California residents may refer to the California Consumer Privacy Act Privacy Notice for more information.