Customer Experience Associate

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Full Time Clarks Summit, Chinchilla, PA, US

7 days ago Requisition

About Company:

Founded in 1836, The Honesdale National Bank (HNB) stands as one of the area’s strongest, independent financial institutions serving Northeastern Pennsylvania and the Southern Tier counties of New York. HNB offers full-service community banking through our twelve offices in Wayne, Lackawanna, Luzerne, Pike and Susquehanna counties. The corporate headquarters of HNB’s parent company, HONAT Bancorp, Inc. (HONT: US OTC) and HNB Financial Group, our full-service investment division, are located in the HNB Corporate Center in Honesdale.

The HNB Mortgage Center, located in Wilkes-Barre, serves as the operations center for the Bank’s residential mortgage division and offers limited branch services.
HNB has earned the distinction as a leading community bank by offering customers security, experience and unparalleled service. A reflection on our banking tradition, in 2018, HNB was named one of the “100 Highest Performing Community Banks with assets of $500M to $1B in the 21st Century” by Alex Sheshunoff and The Partnership for Banking Excellence.
As a leading community bank, HNB is focused on reinvesting back into the communities in which we live, work, play and serve. Through our focus on growing opportunities for residents, local businesses and community organizations, our corporate social responsibility efforts are rooted in activities that enable our local area to continue to grow and thrive.
Our local knowledge, know-how and personalized relationships with our customers are all part of how banking should be. Coupled with our investments in technology and services that enable customer accessibility and capability we look forward to continuing to make every day and every experience more manageable for our customers for years to come.

The mission of The Honesdale National Bank is to achieve unparalleled levels of financial performance, through superior service in meeting our customers’ needs and acting in the best interest of our employees, our communities and our shareholders.

The Honesdale National Bank, established in 1836, is proud of its rich history and we take great strides to ensure we remain focused on best supporting our customers, employees, shareholders and communities. To do so, each and every day our collective actions are based in the following core values:

• Care
• Compassion
• Competency
• Consistency

At HNB, we believe we are only as good as our people. We are proud of our knowledgeable workforce that is dedicated to serving others. Our trusted and respected staff offers assistance to fulfill the financial needs of whomever they encounter. Our compassionate and caring staff is committed to giving back to the communities where we live and work by performing countless hours of volunteer service in the communities we serve.

We take our role as a corporate citizen seriously and take actions to protect our planet and support the growth and development of our area. We aim to serve the best interests for our customers, employees and shareholders at all times. Collaboration is a large part of who we are. Our employees affectionately refer to us as their “HNB Family” and we take that to heart.

By working together and supporting one another we continue to build a stronger company and resource for those we serve.

The Honesdale National Bank welcomes diversity within our company and encourages women, marginalized communities, veterans, and individuals with disabilities to consider HNB as their employer. We recognize that a strong workforce consists of individuals from various ethnic, educational, and experiential backgrounds and encourage our employees to work collaboratively to achieve our goals. We believe it's important to foster this inclusive environment for our employees because including everyone allows us to perform better when serving our existing and prospective customers.

We are…