Collections Job in Elverson, PA

Collections Specialist

We are looking for a detail-oriented Collections specialist to join our team on a contract-to-permanent basis. This role focuses on managing customer accounts, following up on outstanding balances, and helping maintain accurate receivables through consistent communication and account review. The ideal candidate brings strong judgment, a detail-oriented approach, and the ability to work collaboratively with internal partners while delivering a positive customer experience.

Responsibilities:

• Contact customers by phone and email to review past-due balances, confirm payment timelines, and identify barriers to resolution.
• Maintain accurate records of collection activity, account status updates, and customer payment commitments.
• Post incoming payments and perform account reconciliation to ensure balances are current and discrepancies are addressed promptly.
• Partner with sales representatives to discuss account standing, support resolution efforts, and contribute to recurring accounts receivable reviews.
• Escalate delinquent accounts and complex collection issues to the Credit Manager with clear documentation and recommended next steps.
• Monitor receivables across assigned accounts and prioritize follow-up actions to improve timely payment performance.
• Resolve account questions effectively by coordinating with internal teams and customers to support collection outcomes.
• Contribute to a cooperative team environment by communicating clearly and handling customer interactions with a service-focused approach.