Alpha Front Office Services, Vice President

Location: Devon

Who we are looking forThe position will support and maintain the production trading of multiple clients. The position will interface daily with the client’s Front Office Trade Management desk staff and act as a subject matter expert and escalation point. Position has daily Client SLA’s and must ensure the team meets internal deadlines in order for the client to trade on time.

Triage complex front office product and trading queries. Familiarity with trading software, SQL, as well as excellent interpersonal skills in a Front Office Trading support role. Comfortable with order execution issues, product issues, and proficient in relationship building with trading staff.

Why this role is important to us Position will interact and provide support to numerous teams and departments within the organization, including Portfolio Services, Trade Settlement, Performance, Reconciliation and others, and act as a subject matter expert for Front Office. Role will include working with the Front/Middle/Back office daily. Build cooperative and professional internal/external relationships and utilizes all available resources throughout the organization to achieve company, team, and client goals.

What you will be responsible for Oversee the day to day responsibilities of the team by developing a strong risk management and controlled environment. Eliminate risk incidents and inadvertent data disclosures. Take a lead role in any internal or external audits. Confirm the completion of the review and verification of the staff's work on a daily basis, enforcing stringent procedures and controls.

Assist in the review and verification process as needed. Ensure documentation protocols are followed. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Perform a team lead function. Act as a subject matter expert and provide guidance to other employees; including training for new team members, and cross training for existing team members.

Take active role in new employee onboarding. Research complex issues and inquiries. Resolve discrepancies and take action on complex and escalated matters from external clients and internal departments. Approve documented workflow, procedures and controls. Ensure documented procedures and checklists are maintained and up to date. Determine impact of activity to other areas. Make proactive recommendations and solutions for problem resolution.

Interface with senior level internal and external clients and other departments on complex matters and inquiries. Ad-hoc reporting, including daily, weekly and monthly metrics. Engage in complex special projects and assignments including new client onboardings and integrations/upgrades.

What we value

Performs work independently and analyzes and recommends solutions to complex and non-routine issues and special projects. Develops processes, procedures and controls. Handles regular independent interaction with client contacts. Focus of job on performing complex tasks and providing business and technical expertise in support of multiple clients. Acts as an advisor to other areas of the organization.

Education &

Preferred Qualifications Bachelor's degree with emphasis in finance, accounting, or economics or equivalent work experience in finance or accounting.

Master’s Degree in Finance optional but preferred.
12 plus years related industry experience including 6 years of operational trading & trading support experience minimum

Working knowledge of Domestic and International financials and all related financial trading instruments

Detailed understanding of Front/Middle/Back Office Finance Operations Strong leadership and attention to detail

Ability to manage a team of 3-8

Ability to develop business relationships within and outside the organization

Excellent interpersonal, communication, organizational and problems solving skills

Ability to multi-task, balance workload and work in a deadline oriented position

Ability to meet aggressive SLA Deadlines Computer proficient including spreadsheet and database applications
- Python/SQL/VBA/Macro experience

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