Branch Support Specialist

Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions.

When you join the Bank of Bird-in-Hand team, you'll be appreciated and celebrated for who you are every day.

Bank of Bird-in-Hand is actively seeking a Branch Support Specialist to join our team in Paradise. This role is responsible for delivering high-quality operational support to the branch network. This role serves as a primary resource for branch personnel by responding to inquiries, resolving operational issues, and ensuring adherence to established policies, procedures, and regulatory requirements.

• Perform day two balancing and reconciliation of cash and transaction activity.
• Prepare and process overdraft and charge off correspondence.
• Monitor and review daily operational reports, including overdraft reports, over/short reports, and general ledger activity.
• Support Branch Operations by managing Synapsys Service Events and ensuring timely resolution.
• Document operational errors, maintain tracking logs, and distribute weekly reporting to designated departments.
• Provide responsive support to branch personnel via phone and email, ensuring timely and accurate guidance.
• Coordinate branch cash orders through Fed Line Web in accordance with established procedures.
• Participate in new employee orientation and ongoing training initiatives as needed.
• Collaborate with Branch Operations Administrators to conduct system testing in both UAT and production environments.
• Manage counterfeit currency submissions in compliance with regulatory requirements.
• Oversee settlement processes for remote ATM.
• Assist with departmental projects and process improvement efforts as assigned.
• Monitor and maintain departmental mailboxes to ensure timely follow up and task completion.
• Review, recommend, and update operational procedures to align with bank policy and regulatory standards.
• Partner with business units to understand operational needs and deliver effective service solutions.
• Implement and maintain appropriate internal controls to support operational integrity and risk mitigation.
• Review all new accounts to confirm completeness of required documentation. Identify and track error/issues to manager as appropriate.
• Perform other duties as assigned.

• Experience with Jack Henry systems preferred
• Comprehensive knowledge of operational policies, procedures, and applicable banking regulations.
• Strong interpersonal skills with the ability to collaborate effectively with team members.
• Excellent organizational and time management abilities, with demonstrated attention to detail.
• Ability to clearly and effectively explain processes and provide training to others.
• Demonstrated ability to make sound decisions with limited supervision and within time sensitive environments.
• Ability to clearly and concisely explain and instruct tasks to team members.
• Proficiency in Microsoft Office Suite.

• Associate degree or equivalent combination of education and relevant experience.
• Minimum of three years of direct related experience within a financial institution, preferably within a branch network.

Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:

• Competitive Medical, Dental, Vision Coverage
• 401(k) Retirement Plan with 4% Match
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics

*** Equal Opportunity Employ r***

No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.