Cash Management Operations Specialist

Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay.

It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay.

It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

The purpose of the Cash Management Operations Specialist plays a critical role in supporting the sales, operations and management functions of the Cash Management department. This position is responsible for ensuring the efficient setup, training, and ongoing support of all Cash Management Services. This role serves as a key liaison between the Cash Management teams, Business Lending, and ITS teams to ensure that all business client onboarding and maintenance processes are completed accurately, timely, and in compliance with internal policies and regulatory standards.

• Act as a resource for complex issues and provide responses to concerns and requests, elevating to Commercial & Business Banking management or appropriate channel as needed.
• Assist Commercial & Business Banking team members with member requests including the onboarding process.
• Ability to support members in navigating Cash Management products inclusive of all on-line platforms.
• Serve as a point of contact to set up, perform maintenance, and provide service for business memberships, deposit accounts, and cash management products and services.
• Provide training and troubleshooting technical support to business members for commercial banking.
• Submit issues or questions to software providers and/or outside vendors
• Participate in Commercial & Business Banking projects as needed, providing support through research, data analysis, and preparation of project deliverables, while collaborating with cross-functional teams to ensure timely completion and accurate execution.
• Aid with implementing and providing ongoing maintenance of deposit and cash management products and services such as account analysis, digital banking, remote deposit capture, positive pay, wires and ACH origination.
• Assist with the implementation and conversion of new software, including the testing of upgrades and releases.
• Maintain strong knowledge of business deposit accounts, transaction analysis, and cash management services with the ability to analyze business structure documents, bank statements, and other legal documentation for establishing banking services.
• Coordinate with internal departments to set up services and member notifications such as ACH Returns and Notifications of Change, as needed.
• Complete all documentation, and onboarding into various systems, for items such as service agreements and enrollment forms.
• Assist with relationship reviews, deposit and cash management suitability, risk rating, and audit duties.
• Update job-aids, and member help guides. Prepare written and oral reports and tracking as directed by management.
• Maintain all records to remain compliant with policies and procedures across cash management services.

• Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines
• Effective communication and active listening skills…