Pricing Specialist II

Location: Malvern

As part of the Certain Teed Siding Products Group Pricing Team, the Pricing Specialist is responsible for the review, management, administration and analysis of customer programs and pricing.

- This position is responsible for accurate & timely credit and program processing, while minimizing downstream transactional adjustments where possible. Responsibilities include all facets of pricing integration, administration, and review in support of regional sales efforts.

- Position requires direct communications with customers, Sales, Customer Master and Management to work through and resolve complicated and diverse pricing issues in a timely manner.

- This position supports the Territory Managers and Regional Managers in day-to-day sales and customer management and exists as the main point of contact and resolution for customer inquiries on pricing, invoice disputes, sales support programs and rebates. **-*
* Calculate, document, analyze and process credits to customers as a result of programs established for:

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** Invoice Verification*
* + Calculate customer credits to be processed from backup received from the distributors

+ Investigate, analyze and resolve any and all differences between expected customer payout and the CT calculated payout including location differences, pricing differences and any other issues. This will include utilizing the following systems - Price Fx, SAP, Qlikview and Excel

+ Resolution of differences will also involve working with the customers and Sales to resolve/document any differences and provide accurate backup to the customer in order to resolve timely

+ Responsible for escalating unresolved disputes to management on a timely basis

+ Use continuous process improvement tools to streamline and automate reporting and resolution

+ Work with the customers to ensure timely and detailed submissions to reduce disputes

+ Goal is to reduce processing time and bring to resolution within a 15 day period from the date of the customer submission

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** Customer Rebate Programs*
* + Have a complete understanding of the components and the systems that drive the calculation of the rebate basis for program payouts.

+ Calculate distributor rebate credits using Price Fx, Qlikview and SAP.

+ Validate Accrual to Calculated amount

+ Investigate, analyze and resolve any and all differences between SAP accrual and calculation

+ Provide complete and accurate backup to the customer timely.

+ Use continuous process improvement tools to streamline and automate reporting and resolution

+ Will be responsible for analyzing the impact that an incentive has on customer profitability. This includes program additions as well as any changes to current incentive programs

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** Builder / Contractor Rebates*
* + Work with the Sales team to ensure all programs are executed and provided to the Pricing Team timely

+ Validate customer backup received to the original contract to calculate payout

+ Investigate, analyze and resolve any and all differences between backup and contract

+ Process check requests in a timely manner

+ Responsible for escalating unresolved disputes to management on a timely basis

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** Ad Hoc Credit Requests*
* + Process ad hoc credits upon request while ensuring appropriate backup and approvals are received

+ Assist in researching and resolving unique or complex customer pricing issues directly related to sales deals, price changes or other customer offers which may impact the accuracy of the invoice pricing

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** Customer Account Maintenance & Pricing Administration*
* + Processes new customer account requests ensuring that credit review activities have been performed and information has been verified for completeness and accuracy. This includes validating all critical fields that drive pricing and rebates to ensure the correct pricing is attached to the customer at the appropriate level

+ Responsible for creating Price Variants for the customers ensuring that the contacts the customers deem to receive price sheets and invoices receive them timely and in the correct method

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** Ad Hoc Analysis*
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** Training*
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** Territory Manager and Customer Support*
* Requires intuitive and analytical thought process to reach decisions independently. Must be able to interpret policies and procedures to proactively resolve customer problems or needs. Must possess in-depth customer and product knowledge in order to determine the correct action path. No problem or issues are the same, so prescribed responses are not normally available.

With Bachelor's degree, 2+ years of progressive experience. Without a degree, a minimum of 4 years of progressive experience in pricing, customer service (advanced role), sales support, rebate calculation & processing and/or accounting. Must have strong communication abilities (written and verbal) as well as PC and systems abilities gained through education and/or experience. Must demonstrate capabilities in the following areas:

+ Advanced Excel capabilities

+ Achievement/Results Orientated

+ Customer…