Universal Banker- Thornwood

Thornwood, NY. Salary Range: $21.98 - $32.97

The Universal Banker (UB) acts as a full‑service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account‑related transactions. The UB position is a hybrid role that requires the incumbent to operate in the dual capacity of Customer Service Representative and Teller, allowing branch leadership to deliver quality customer service at an enhanced level.

The Universal Banker also provides sales and service support by acquiring new clients, offering suitable bank products/services, performing branch/platform related functions, and processing account maintenance transactions. The successful candidate will open new accounts, resolve issues, educate customers on bank products/services, and may refer them to a licensed representative of ABS Associates of NY, Inc. when appropriate. The UB seeks to build mutually beneficial, long‑term relationships based on trust and the offering of suitable solutions that meet the client’s needs, exceeding expectations.

• Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service‑related issues promptly and efficiently.
• Conduct business ethically, thoroughly communicating to current and prospective clients the facts and features of the various products, accounts, and services that Apple Bank has to offer.
• Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with customers and prospects, understanding their needs, and offering suitable products and services that add value; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
• Establish, retain, and deepen relationships with existing and potential customers to achieve team sales and referral goals while providing quality customer service.
• Handle all aspects of teller operations by processing transactions in accordance with established policies and procedures; prove daily transactions within a reasonable timeframe and safeguard assigned cash and negotiable instruments.
• Assist in the opening and closing of vault, safe, and ATM machine and ensure the customer area is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing rate boards, dates on writing desks, etc.).
• Communicate all disclosures, rules, and regulations covering transactions, as well as FDIC protection, to customers upon the opening of new accounts.
• Ensure accurate new account record‑keeping practices and perform timely follow‑up as needed.
• Adhere to regulatory, compliance, security, and audit policies/procedures, as well as our code of conduct and operational controls to ensure the safety and security of the client and bank assets.
• Protect the bank against loss by ensuring that all new account procedures including CIP and BSA requirements are adhered to.
• Assist in training and mentoring of newly hired tellers, customer service representatives, and universal bankers.
• Build and maintain technical and professional knowledge by attending educational workshops.
• Perform additional duties as requested.

High school diploma or GED required. Must have at least 1–2 years of retail banking experience in the combined experience of teller/customer service representative. A general understanding of banking operations (risk, compliance, fraud, loss, etc.) is preferred. Prior experience in fostering and developing strong customer relationships is required.

Ability to develop and maintain a detailed knowledge of banking products and services. Willingness to be cross‑trained in other…