Senior Credit Counselor​/Hybrid

Location: Brandywine Summit

Summary Performs member outreach via telephone and written correspondence to resolve past due loans, maintain member goodwill, protect our collateral position, control TDR impact, and protect the interest of the overall credit union membership.

Key Responsibilities Contacts credit union members, via telephone and mail, when loan accounts are past due. Resolves delinquencies, assesses risk and mitigates loss wherever possible, while seeking to maintain member goodwill. Products include but are not limited to mortgages, new or used auto, lines of credit, personal loans, and small business loans.

Locates members whom we have been unable to reach by using approved skip tracing methods, products, companies, resources and the incumbent’s own collection experience in an appropriate manner.

Evaluates members suitable for extensions, workouts, and refinances.

Makes decisions within authority; makes recommendations on more complex cases and presents to management.

Scans checks if needed and Pulls payments from members’ accounts using established guidelines.

Conducts line revocation, equity review, repossession assignments and management, insurance claim follow up, pre-foreclosure correspondence and management, and review of potential charge off accounts.

Counsels members on prudent credit usage, personal financial management, and creating mutually beneficial payment plans when discussing their relationship with the credit union.

Conducts charge off placement and recovery when appropriate

Provides support to management pulling reports

Attends training and education to further enhance collection/member service skill set including on the job work, Credit Union courses, and webinars.

Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Education/Experience High school diploma plus a minimum of 5 years collection experience;
Associates degree a plus.

Financial institution background strongly preferred.

Other Qualifications Strong demonstrated abilities required:

Customer/Member Service Interpersonal/Team Player Motivated/Works Independently Analytical/Problem Solving Organizational Skills Project Management Skills Detail Oriented Verbal/Written Skills Microsoft Office Prioritize/Multi-task

Also required:

Ability to work a flexible schedule

Must maintain confidentiality

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to sit for extended periods; occasional standing

Frequent use of hands/fingers for typing and operating standard office equipment

Ability to hear and speak clearly

Visual acuity to read computer screens and written documents

Minimal physical exertion; occasional walking

Other Duties This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.

What we offer to our team members:

A competitive salary

Team Based Incentives and Performance Bonus Opportunities Referral Incentive Opportunities Generous Paid Time Off Medical, Dental and Vision plans

Health Savings Account with employer contribution

Flexible Spending Accounts
401K with employer contribution and match

Employer paid life insurance/AD&DSupplemental insurance plan options

Employer paid Short and Long term disability programs

Paid Family Leave Tuition Reimbursement Training and Development Programs Paid Holidays Paid Volunteer Time Off Employee Assistance Programs Pet Insurance Equal Employment OpportunityFMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.

Offered pay rate for this position typically aligns with the minimum to midpoint of the salary range and varies based on factors such as qualifications and experience, budget, and internal alignment.